My experience at La Quinta Mt. Laurel – Philadelphia was unacceptable, especially during a trip for a family funeral. On Night 1, my Executive King room (314) had no heat. After returning at 11 PM to a freezing room, staff confirmed the heater was broken. At 1 AM, we had to move to a double queen.
In the new room, we found a live bug crawling in the bed. After killing it and reporting it, we were told housekeeping changed the sheets. The next day we returned to find the same dead bug still on the sheet, proving the linens were never replaced.
Management was unresponsive for two days. When we finally spoke to the manager, we were told, “Since you’re here for a funeral, why are you worried about the room?”—a disrespectful and completely inappropriate comment.
I was also charged multiple times. The hotel’s explanations did not match the actual transactions.
Overall:
– No heat in the room
– 1 AM relocation
– Bugs in the bed
– Dirty sheets left on the bed despite being told otherwise
– Multiple unauthorized charges
– Slow, dismissive, and unprofessional management
I would not recommend this property to anyone.