Spectacular courtyard setting as two couples arrived at 1pm after a 5 hour journey. We were abruptly told that our rooms were not ready with check in time at 3pm. That has happened to us as we travel lots. We were offered a small cocktail as we waited patiently for news of an opening before that time. We were offered an early check in for p$400 per room. I chose this hotel as it was the most expensive hotel as it was a special celebration. Not one other guest checked in as we waited for an hour then we requested feedback. Nothing. We waited until exactly 3pm until we asked again. They did not even call us one minute early. They should re-visit their policy as their kind cocktail offer encouraged us to stay within the hotel lobby when we could have made the most of our day by exploring Morelia for 2 hours. This made us feel unwelcome and as a result we avoided further spending in the hotel during our 2 day stay there.
james
2 晚旅行
10/10
Ubicación , servicio , limpieza ,
Mariela
3 晚家庭旅遊
8/10
I’m very pleased with my stay here. I felt safe the entire time with the 24 hr security. It was quiet and ambience was very beautiful.
The only thing I would complain about is my shower water never got hot. Only the faucet water did.
Other than that, great stay and would come again.
Gina
3 晚好友同遊
8/10
Location is unbeatable, walking distance to every historic spot and close to good restaurants and nice shop stores. Hotel is beautiful, my room was superb with an attached nice window/balcony’. Breakfast was delicious every day but slow service from the restaurant staff. The only issue was with one of the ladies at the reception, she was rude at time of check-in and check-out with the rest of the group (even though all of them were staying at the hotel too) I think you should do better training your PR and lobby/ staff otherwise everting else we’re really nice. I would love to stay another time in La Soledad
真實旅客
1 晚好友同遊
10/10
Jorge
1 晚旅行
10/10
Increíble rebasó mis expectativas
Jesus
3 晚家庭旅遊
10/10
RODOLFO
2 晚旅行
10/10
ARMANDO
4 晚家庭旅遊
10/10
Beautiful hotel, eveything nearby.
Mayra
1 晚家庭旅遊
10/10
Hermoso
María Elena
1 晚旅行
10/10
Best hotel in Morelia
Oscar
3 晚旅行
8/10
Adolfo
1 晚旅行
10/10
Really great experience, reception was especially helpful and professional
Michael
2 晚旅行
10/10
It was our first time and loved it, we will be back!
Norma
1 晚家庭旅遊
10/10
Espectacular y la mejor opción en Morelia
FRANK PAUL
1 晚旅行
10/10
Todo muy bien, podrían extender un poco más el servicio y horario de restaurante y bar
Jose
2 晚旅行
10/10
Pretty much we liked everything too bad we forgot to get the courtesy drinks maybe next time for sure
Definitely we would love to stay again, it’s a pretty comfortable and quite place
Jose
1 晚浪漫之旅
8/10
Brenda
1 晚旅行
6/10
The Hotel is beautiful full of details in each corner, amazing location and walking distance from so many historical sites and good restaurants. The room was very comfortable and clean. The only issue was the POOR and RUDE attitude from the ladies
Brenda c De
1 晚好友同遊
4/10
Se escucha todo lo que sucede en la calle y su cama es terrible
contreras
1 晚浪漫之旅
10/10
christopher
4 晚旅行
10/10
Everything was amazing. The hotel was very clean and within walking distance of downtown Morelia where there is a lot going on.