This is an older hotel in need of renovation. We routinely stayed here frequently 20 to 30 years ago, and it was truly a five star experience. At that time, the lounge was called Gerard’s, and was open noon to midnight. Not anymore. Now opens at 6pm. First room that they assigned us was terrible, dingy, somewhat dirty and no central air. They had a stand alone AC unit off to the side of the living room that was duct taped together. Anyway, we complained and we got a second better suite. Front office staff were average, not a lot of smiles. Restaurant staff awesome, especially the taller young blonde woman who went out of her way to give us great service (my wife and I). Doormen at hotel entrance very good as well. Prices somewhat high, but it is Vancouver! Location is excellent, you can walk pretty much everywhere downtown. Parking is a little tight, so don’t bring a pickup truck here! I would still recommend the hotel, just don’t expect a five star experience and suite.