My first time at an adult only, all inclusive resort. I loved it and would go again. The service, staff and accommodations were top notch. Especially the staff who were so friendly and attentive. We booked a couples massage in the spa. It was incredible. I’ve never experienced such luxury.
RACHEL
RACHEL,4 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月7日
We’ve been going to this resort for eight years and it looks like they have cut back on a few things. The Spa was redone, but they didn’t allow you to use all the facilities to do your water treatment. New Year’s Eve was cut back tremendously. We were very disappointed. The food was good, Service was pretty good. I think they were short on help.
Sandra
Sandra,5 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月7日
Gone downhill
We were returning to the hotel (this was our third time there). It was as we remember except the food seems to have gone downhill quite a bit. And it was hard to get any non well liquor (I mostly drink tanqueray and they kept selling out I was told). Also the pool bar staff really don’t like making the more complicated drinks — beers no problem.
真實旅客
4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月30日
Jason
Jason,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月11日
Therese
Therese,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月29日
So quite and clean
Sareh
Sareh,5 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年11月28日
Jinny
Jinny,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月27日
Great staff
Ty
Ty,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年11月26日
Lovely property. Excellent food, service, and accommodations.
Rachel
Rachel,5 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2024年11月25日
Eleni
Expedia 真實旅客評語
10/10 好極了
2024年11月24日
Definitely the best resort I have ever stayed at, food so good, very clean, staff so nice.
Rama
Rama,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年11月24日
Joe
Joe,5 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月24日
Rameela
Rameela,5 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月23日
Ekaterini
Ekaterini,6 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月23日
Roland
Roland,4 晚旅行
Orbitz 真實旅客評語
8/10 非常好
2024年11月22日
William
William,4 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月22日
The food and guest service was beyond our expectation. 5 star service.
William
William,4 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年11月21日
Excellence is a solid 4*. The all inclusive, adults only atmosphere is nice, grounds are beautifully decorated, food was very good, for the most part drink and food service was fast. We arrived at the property in the morning and were able to enjoy the property including breakfast and lunch before our check-in time. Here is where it is lacking - you can tell the rooms are getting worn, we had a dinner reservation that we were 10 minutes late to and it was not honored, but was remedied best possible, we were out of our room from 10am-4pm with the "please clean our room" tag on the door, it was not cleaned or restocked, we had to call for housekeeping. No complimentary spa services like when we have stayed at LeBlanc before. Overall, in my opinion the value for the money is not there for this resort and I doubt we will be back. We will try a different one next time or go back to LeBlanc where you get a higher quality of service and more complimentary amenities.
Jason
Jason,2 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年11月19日
Albert
Albert,5 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年11月19日
If you are going as a couple to have a getaway this is the hotel for you!
If your case, like mine, is to have a group organized for an special occasion, i recommend you to look elsewhere. The whole process is very unpersonal and you are always dependent on a template answer, they do not care about the customer and are willing to cancel reservations last minute, do not reply emails and even when on site, no one took accountability.
This made the whole experience bittersweet and very hard to enjoy and prompted us to expose this as no traveler should go through this.
One important call out is that the staff on site try to compensate for all the previous challenges and they excel at it! The staff of the hotel is outstanding and they will go above and beyond to make every experience unique, Naomi and Paula made everything in their power, and then some, to make sure that us and every guest made perfect memories from this trip.
Anangelina
Anangelina,4 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2024年11月18日
Gaurav
Gaurav,7 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月17日
Relaxing resort in Cancun. Many great choices for dining, drinks and entertainment
James Jeffery
James Jeffery,8 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年11月17日
Amazing food, great service and beach. Get the Excellence club to have the cabana beds daily and access to the Magda restaurant for Tomawak steak. Only downside was not enough staff- they were understaffed during my stay otherwise great service.