This property is accommodation only and you deal with no people. You are given a code etc. I would assume as the builders are still about that this is a work in progress if that is the case then the poor condition of the rooms can be forgiven. Apart from that it was in the perfect location for us.
Tina
Tina,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年8月16日
vikki
vikki,2 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年8月16日
A old place with some character.
Dave
Dave,1 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年8月14日
The property is a lovely old building. But you can see that it needs some investment. My room, the bathroom light has fallen off. In the bedroom the carpet was threadbare in parts. The skirting boards next to the bed and under the TV table were filthy. The paint was peeling off the windows. The bedding and towels, although they had been laundered had an awful musty smell. The bathroom was clean.
Helen
Helen,3 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年8月12日
Perfect for Chepstow Castle Events
I visited Chepstow for a concert at the Castle and this hotel was the nearest hotel to the venue.
It's old, homely and comfortable
The contact free check in was a little worry with no text coming through in the morning, but this was sorted easily enough by phone call.
The hotel is being renovated at the moment and TBH the rooms need a little love from the carpets to the bathroom.
Everything is comfortable though and the location is perfect.
Alex
Alex,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年8月2日
Needs work
The good parts: I had an acceptable sleep and the location was good for where we wanted to visit in Chepstow and further abroad. Chepstow itself is a pleasant little place.
Unfortunately, room 8 didn't have curtains or blinds so for light sleepers it wouldn't be the best. I wasn't happy with the bathroom as the toilet brush was clogged and the shower didn't work. When I called the staff in the morning I was told a plumber would be there in 20 mins. Well over an hour later we still had nothing, so we left.
Max
Max,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年7月30日
Missing the basics
The good parts: I had a decent sleep and the location was good for where we wanted to visit in Chepstow and further abroad. Chepstow itself is a pleasant little place.
Unfortunately, room 8 didn't have curtains or blinds so for light sleepers it wouldn't be the best (see picture). The toilet brush is unhygienic (see picture). The shower didn't work, when I called the staff in the morning I was told a plumber would be there in 20 mins. Well over an hour later we still had nothing, so we left. There wasn't an apology or refund forthcoming.
Max
Max,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年7月30日
Room 8, not ready to be used, wrong to advertise
The good parts: I had a decent sleep and the location was good for where we wanted to visit in Chepstow and further abroad. Chepstow itself is a pleasant little place.
Unfortunately, room 8 was not up to scratch and wasn't ready to be used. During check-in I didn't receive all the codes I needed so they need to work on getting these out. The room didn't have curtains or blinds so for light sleepers it wouldn't be the best (see picture). The bog brush is an abject disgrace and grossly unhygienic (see picture). The shower didn't work, when I called the staff in the morning I was told a plumber would be there in 20 mins. Well over an hour later we still had nothing, so we left.
Personally, I wouldn't put someone in there if I had a guest room like that. I would take responsibility for my establishment and make sure the facilities are fully working, and I would at least apologise for the inconvenience and offer a refund. There wasn't an apology or refund forthcoming.
I work in sales so I spend my time trying to solve people's problems. I'm just here on holiday trying to enjoy myself but find I've been rinsed for a room that's not fit-for-purpose. Find another place.
Max
Max,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年6月1日
Sid
Sid,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年5月21日
Too expensive
Too much money to pay for a room with no breakfast provided! and no staff on the premises where you can leave your luggage, had to screw the part where the lock goes into the door back on as it was in secure.
Faisal
Faisal,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年5月7日
Joanna
Joanna,3 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年5月5日
sally
sally,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年4月20日
Great location, quiet and comfy querky rooms. Would definitely stay here again.
Lewis
Lewis,1 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2024年3月7日
Rachel
Rachel,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年2月19日
Michael
Michael,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年2月17日
Murray
Murray,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年2月7日
Ross
Ross,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年1月21日
Fantastic location. The Staff couldn't do enough to please. Excellent Breakfast. BUT the room we were in Number 12 was well lets say Poor. Very cold in the room only 1 radiater was working, Shower head was unusable to be honest kept falling down. The light in the bathroom above the mirror not working. Little thing like the toilet roll holder was broken. Generally needs a good make over. It was not worth £85 a night. This is a true review to my opinion.
Lisa
Lisa,1 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2023年12月11日
You get what you pay for (in a good way)!
Chepstow is a lovely spot for a quick get-away and Woodfield House is ideally suited for visits to the Forest of Dean and Wye Valley.
The hotel itself is basic with self check-in and only modest amenities. I marked it down a little on cleanliness but it is an old building so getting the modern clean look is difficult. I guess the problem is that this listing photos are very very good and slightly mis-representative. Some maintenance to the carpets and bathrooms wouldn't hurt either.
The staff (when you meet them) are friendly and helpful; the breakfast is limited in choice but actually very good.
I think my conclusion is that this is a good value little place as long as you have reasonable expectations
James
James,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2023年12月7日
Dale
Dale,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2023年11月14日
Woodfield House Chepstow
Room was ok started to look and feel tired.Floor was uneven , Breakfast was really nice and fresh .