They cancelled our booking. And 2 other couples we were meeting there.
And then you reminded me in the run up to the weekend that we had a booking adding insult to injury.
Now you want a review.
Shambolic is all i can say.
Jane
Jane,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2023年10月15日
Dean
Dean,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2023年9月4日
Charlotte
Charlotte,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2023年9月4日
Reservation cancelled a week before our stay - very disappointing & frustrating, as booked so we were within walking distance of family wedding. However, Hotel.com were able to book us alternative hotel, just a slightly longer walk. At such short notice there was not much availability.
Michael
Michael,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2023年8月30日
Deborah
Deborah,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2023年8月30日
Aditi
Aditi,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2023年8月29日
Booked this for a weekend break as it was my 1st time visiting Bristol. Central location to the main city and a 10 minute walk to the bars and restaurants. Service at the hotel was terrible. The hotel operates on WhatsApp so you aren't actually able to call the reception for any room service. The privilege room was spacious which comes with a stock mini fridge by stocked it meant 3 cans of coke no refills no water in the room you had to walk down to the other side of the lobby area to refill a glass jug. The shower in the room kept blocking because clearly the drains hadn't been cleaned. Messages were sent on WhatsApp to the hotel for refils on the mini fridge with a reply sent back to us advising that we use the water fountain if we needed any drinks. The check in was a joke with the staff member asking us for an additional £160 stating we had only reserved a room. We showed her the email which confirmed we had already paid for the room in full. Breakfast is basic 2 days in a row basic items such as beans and crossiants had run out. The exterior of the property is also basic situation infront of a subway which some local shops nearby with a lot of weirdos hanging around. The cleaning staff aren't the best either the room was cleaned however no additional stocks of basic items such as toilet paper shower gel or shampoo were restocked. Wouldn't book again no interest in customers more concerned with how to fob them off.
Kirran
Kirran,3 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2023年8月29日
Karen
Karen,1 晚旅行
Expedia 真實旅客評語
4/10 一般般
2023年8月29日
Okay 3 stjernehotel, og ikke 4 stjernehotel
De kunne godt have gjort bedre rent og tjekke værelse efter det skal bruges igen. Jeg fandt mad raster i køleskabet som ikke var mig, sikkerhedsboksen virkede ikke, der var ikke gjort helt rent og så fik jeg brugte kaffekop og underkop :(
Men efter jeg fik sådan en omgang, så gjord de alt for at kunne gøre det bedre. Så jeg fik 1 gratis morgen, 2 drinks billetter og en opgraderet værelse. Så det er jeg godt tilfreds med :) Men jeg må sige at det følelse ikke som et 4 stjernehotel, mere 3 stjernehotel
Daniel
Daniel,6 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2023年8月29日
Anna
Anna,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2023年8月27日
Karen
Karen,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2023年8月27日
Alison
Alison,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2023年8月26日
Andrew
Andrew,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2023年8月26日
Joe
Joe,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2023年8月26日
Ian
Ian,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2023年8月24日
Katie
Katie,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2023年8月23日
staff were lovely and accommodating. the room however was dusty, smelt slightly damp and didn’t look like the pictures
Mabyn
Mabyn,1 晚浪漫之旅
Expedia 真實旅客評語
4/10 一般般
2023年8月23日
The room we checked into had a really bad smell and was not as expected. We didn’t complain as we checked in late and had to be up early. Wasn’t ideal, but the rest of the hotel and staff was ok.