Honestly I do not like to rate places negatively, but I was so disappointed with my stay that I had to say something.
Before booking this hotel, I called them directly and specifically asked about the indoor pool. I wanted to know if it was open and if the water was warm. They said yes. I only chose that hotel because of the warm Indoor Pool! And they affirmed that it was all good and heated.
When we got there, not only the pool looked dirty, soapy, it was freezing cold! My 4 year old was so excited about going to the pool that he was disappointed and I felt horrible!
Though one staff member was really nice and very apologetic, another one was not only rude but he disrespected my wife and I. I will not go into specifics as he apologized and seemed to really regret the way he addressed us, I’ll just leave it at that!
Everything else was ok. The room was nice and the kitchen was good. The beds were really comfortable and the bathroom was good.
I will no longer go that place ever again!