We arrived shortly after 3:30pm. The entire reason we booked this particular hotel was because of the pool. Well, the pool was closed "temporarily". We were told by another guest that's been there a while that it's been closed for months. There was nothing on their website or anything stating such. We never would have stayed there had we known. I have an 8 year old autistic daughter who we try to keep entertained. The pool being closed caused for a super hard trip. Another thing, there was never any staff at the front desk or really anywhere except in the afternoons when it would be check in until about 10pm. The first morning we went for breakfast, the toaster caught on fire while I was trying to make a bagel. Luckily my boyfriend was able to get it out quickly. There was no one in sight to tell! They had eggs and sausage patties in a warmer that had definitely been there all morning. The second morning when we went down for breakfast, the food was like it was left from the day before. It was disgusting. Even the apples were gross. Mushy inside. We had to go around to find someone because we ran out of toilet paper in our room. Not once did anyone check to see if we needed anything. The only thing going for this place was the cleanliness on the outside. Needless to say, we wont be staying here again!
Dawn
Dawn,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月4日
Mallory
Mallory,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月31日
horrible… absolutely disgusting
Truly if I could give a 0 I would…. The rooms were horrible. All blankets covered in MULTIPLE urin and blood stains and they refused to give new linen… also the lock on the doors were broken. Had to have reception let us in the room anytime we left. The AC didn’t work in a room that was over 80 degrees… no urgency to find any solution.. had to leave before the stay was done…
Nicole
Nicole,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年10月28日
Kayleigh
Kayleigh,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月27日
Rooms were clean but there were some issues. Our key card didn't work and when we told the front desk they said some rooms were having problems and they would have to let us in with the master key every time we needed in. They had no extra rooms to move to and at check out nobody was at the front desk to help us if we needed back in our rooms. We were not given any discount for this inconvenience. Breakfast was not restocked and they was nobody to ask to stock it.
Leslie
Leslie,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月25日
Hidden gem
Very clean. Breakfast was wonderful
Melissa
Melissa,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月21日
Ladies if traveling alone be aware
I was taken by surprise at 2am when someone tried to enter my room. I approached the front desk and he stated it was an accident. Lady’s please be careful if you are traveling alone. The breakfast was not diabetic friendly for those with diabetes. Not much choice as well. The room was cleaned.
Elizabeth
Elizabeth,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月13日
The security system was down-key cards didn’t work.
H G
H G,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月24日
Katrina
Katrina,2 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年9月22日
Jessica
Jessica,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年9月17日
Alan
Alan,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月15日
What a breath of relief, clean room and free breakfast. Can’t really ask for much more. 11 minutes to Hershey Park, very happy with our stay.
Nicholas
Nicholas,1 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2024年9月15日
Reserved room with king bed. Was given room with 2 beds. Were told king not available.
Bathroom lacked shampoo - we only stayed one night traveling through
Adelino
Adelino,1 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年9月14日
KRISTIN
KRISTIN,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月6日
very good
jessica
jessica,1 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年9月3日
Pabitramohan
Pabitramohan,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年9月2日
Ken
Ken,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年8月30日
Booked a king bed did not receive one
SHANE Michael
SHANE Michael,1 晚商務旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月29日
Amy
Amy,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年8月26日
I booked this property about days before my arrival. When I got there late at night they told me that they had overbooked the property and had no room available for me despite me having a reservation. They never contacted me before arrival. Complete lack of respect for customers. I would NOT recommended staying here. They prefer greed over customer service.
Andria
Andria,1 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2024年8月25日
When we arrived our room wasn’t ready, the pool had a film on it with bugs, the floors were dirty, we didn’t have a key for the room, the door unit was hanging off the back, the fridge wasn’t working there was no remote for the tv and the bedding was questionable. There were no other hotels to stay in the area or we would have left. The floors were u kept and we couldn’t even enjoy breakfast. The pool had a film and had thing “jumping” off of it. The staff was so nice but it was the literal worst hotel I’ve ever stayed at and the price was ridiculous for how dirty it was.
Kristen
Kristen,1 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2024年8月22日
We are handicapped people and they made us stay on the third floor! Plus the room was not clean. Staff was had to find when you needed them.