2/10 不太好
2025 年 9 月 2 日
False room advertising and selling
At our arrival the hotel stuff wasnt welcoming us, they were not friednly at our check in time. When we arrived to the hotel we realised what booked and repaid room previously it was completely different what we booked it was Deluxe Sea View room with plunge pool and the room, but when we checked in the room hasnt got view at all, from our we could see dirty plants and completely covered the view and also the bathroom was licking, after the shower the all bathroom and toilet was full with water everywhere. The towels what they provided and the bedsheets was very very smelly and sticky and moldy and we asked to change them the room and speak with the manager but he refused to speak with us. The room wasnt hyginic at all as well. After first night we complained for the hotel stuff and they were very arrogant and they told us they are fully booked no other option to change room. The room number was 101 , Finally we checked out after 1 night and left them and now we are started raise a complain with them and informed our bank as well to take futher steps get back and refund back our money because the hotel refused to refund back our money! I DO NOT recommend to stay there! The hotel advertising different room for expensive prices!!!
Henry
Henry，5 晚旅行
Hotels.com 真實旅客評語
