Check-in was smooth and welcoming, with Xavier at reception friendly, helpful, and efficient. The lobby is quirky and trendy, though so dimly lit it felt like they hadn’t paid the electricity bill.
Our double room on a high floor continued the quirky theme. Practical for two, though too dark for a longer stay. The room was cool with simple controls, a comfortable large bed, smart TV, coffee machine and kettle (but only glasses, no cups), complimentary water, and a minibar with a single bottle. Water filling stations on each landing were useful. The bathroom was a good size with a walk-in shower and wall-mounted toiletries. Overall, clean and well equipped, with extras like a clothes steamer and hidden safe.
Breakfast was appalling and ruined the stay. Despite booking “Full Breakfast,” many items including eggs were chargeable. Only the buffet plus bacon, tomatoes and liquid scrambled eggs were included. The buffet itself was fine (cereals, pastries, breads, meats, cheeses, fruit, gluten-free and milk options), but hygiene and service were dreadful. Tables had debris from the night before, and cutlery, plates, glasses and cups often showed remnants of previous use. It was disgusting. Staff wandered aimlessly, failed to clear tables or replenish food, and seemed untrained in basic service.
While check-in and the room were positives, the filthy breakfast and indifferent staff overshadowed everything. We would not return.