6/10 不錯哦
2025年1月23日
Comfortable stay but could have better service
I stayed at the hotel for a night and had a good night's rest. The hotel markets itself as a 5* hotel but I would rate it as closer to a 3-4* hotel. The room is big and comfortable but it is starting to show its age.
The check in process however could be improved. There was a lot of confusion with the front desk staff which resulted in a delay to my check in.
1. I booked a rate with breakfast however at check in the staff claimed that my room has no breakfast. I had to show them proof of my booking before they checked their system and extended breakfast to me. This was regrettable. The breakfast however was decent
2. I had paid for an extra bed in the room. However this was not set up and only set up after I had arrived. The service could be improved
Melvin
Melvin，1 晚家庭旅遊
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