Reserved on hotels.com. Arrived and given a different type of room with just 2 beds and we had 7 people with us. Front desk gave us another room, key didn’t work, new key didn’t work, turns out it was the door itself not working. New room given, entry door wouldn’t close unless door handle was turned from the inside and slammed. The 2 AC units didn’t cool the room much. Visible water damage on walls, holes in shower above shower head, only 2 towels given for all of us, noticeable incomplete repairs around Murphy beds, shower head dripped water all night leaving a large puddle by morning time.
Asked for late check out so the kids had a place to shower before we left. They couldn’t accommodate but said they’d give us until 12 for free. We agreed. Went back at 11:15 am. The door was wide open and the room had already been stripped down and bed sheets removed. Glad we didn’t leave anything behind.
Otherwise: complimentary breakfast was just cereal, fruit, coffee, pastries, and bagels which had obvious mold on the bagel that was directly at eye level.
Walkways and in office there were huge cockroaches. We watched as they would try to get on the elevator and just fall into the cracks.
It’s also labeled as a smoke free environment “anywhere on premises”, but the front desk worker was standing outside smoking every time I went in. He was a very nice guy and made the changes needed to provide us a room but I would’ve asked for a refund if I hadn’t arrived so late.