We were told they had given us an upgrade on arrival. The room itself was fine but unfortunately the heating in the room wasn't working. We raised our concerns with reception at 5pm, we went out at 6pm and explained at reception again that the room was very cold and the heating wasn't working. We were told they would look into it. At 9 30pm we returned to the room and still no heating it was freezing. We went to the bar to warm up and asked reception what they had done as it was still cold. He said he would find out and let us know. The first receptionist we spoke to arrived back and basically said there were no rooms free and nothing they could do. My husband asked for a electric heater as it was too cold to stay in that room, they said they don't have any. My husband pointed out that the receptionist was literally standing in front of one behind his desk. They eventually put it in our room. The reception staff really weren't interested in helping us
Caroline
Caroline,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年2月1日
Tracey
Tracey,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月31日
GREAT STAY ALL GOOD ALHAMDULILLAH
ALL GOOD
HELPFULL
GREAT AREA
LOVELY STAFF
GREAT
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月30日
Andrew
Andrew,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月27日
lee
lee,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月24日
Hotel is lovely. The cosy doubke is small. Also, he aware that the hotel car park is only for patrons, but you are charged £12 a day extra, which is a bit of a con and should he included in the stay. So factor that into your fees
Michael
Michael,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月23日
andrew
andrew,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月19日
Love this hotel
I love this hotel have stayed her several times
Sian
Sian,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月19日
Lorraine
Lorraine,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月12日
Peter
Peter,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月5日
weekend away
Nice hotel have stayed before but in the main building.
The room we stayed in is overdue for a re vamp as the wallpaper was peeling off and badly marked and the bath panel needed replacing both of which I advised to reception.
Wendy
Wendy,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月3日
Amazing hotel in a great location
Amazing hotel in a great location. Staff were incredibly friendly and helpful, the room was lovely - comfortable bed, nice little extras and an outdoor seating area. Happy hour was a bonus and everything was in short walking distance (including the train station). Highly recommended, we'll definitely be back.
J L
J L,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月2日
Free upgrade to a junior suite
Great stay for our new year. Helpful staff and a free room upgrade on arrival.
Linda
Linda,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月1日
TAKAKO
TAKAKO,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月29日
Ideal for central Canterbury trip
Lovely old fashioned hotel perfectly situated in central Canterbury. Very helpful staff. Excellent and comfortable large room
John
John,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月28日
A great place to stay
Everything was perfect
Andrew
Andrew,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月25日
Amazing - cosy, comfortable and perfectly located. Loved it and will be back.
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月15日
Disappointing
I have stayed in over 20 hotels this year and the most expensive booking turned out to be the worse experience. The check in experience was slow. We did a pre-check-in and then had to wait 20 minutes to be physically checked in when the person arrived… the general manager was not able to do it.
For Bar staff could not muster up a greeting between them, no hello… no be with you in a minute…
Guests were offered complimentary cheese and biscuits in the bar… we asked for them as they were not offered by the bar tender. Waited 5 minutes and he said they didn’t have any. Guess what, a few minutes after the offer had ended we say cheeses and biscuits coming out. Mind blowing!!!
Terrible service so we left after one drink. However, the breakfast staff were very friendly.
Tim
Tim,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月14日
Amazing stay in an incredible city! Everything was walking distance. The staff was attentive and accessible!
Gislaine
Gislaine,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月9日
Falstaff Hotel, Canterbury
Very nice reception and bar areas with lots of cosy little nooks to relax and have a drink.
Room was very comfortable and spacious.