Everything was going so well until I was rudely woken up with the housekeeping staff talking loudly on the corridor early on Sunday morning before 9 a.m. about how much they are overlooked in their jobs and ‘sales mess up all the time and we end up having to clean more than we do’. (It was more profanity then this but I’ve been asked to edit)
They then proceeded to enter my room without knocking whilst there was a DO NOT DISTURB sign on the door! And hoover the hallway!
If I’d had the time to speak to the manager on check out, I would have, but I did not have enough time to catch somebody before my train back home.
I urge the management to address this issue by emphasising the importance of staff members treating guests with respect and consideration. The current behaviour of the housekeeping staff appears to disregard the well-being of the guests in the building, which is unacceptable.
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月9日
Good but ....
Room lovely and very comfortable. The only blip was going into yhe bar and there being no staff. I waited quite a while for the member of staff to appear. ☹️
Emma
Emma,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年2月9日
Mercure
Stay here normally once a month. The hotel has recently been regurbished and changed hands and some good. Rooms are clean and in good condition. You now have to pay for all parking where a previously this was included if you booked a superior room. Breakfast good choice at the buffet. Food ok although the menu could do with a change as has been the same for the last couple if years.
Amanda
Amanda,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月7日
David
David,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月7日
Colin
Colin,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月26日
Very clean room, friendly check in staff, perfect stay overall
Ryan
Ryan,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月17日
Gérald
Gérald,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月10日
David
David,2 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月10日
Jason
Jason,1 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2025年1月7日
Privileged to be cold on 7th floor
Very cold on arrival .. heater able to heat where the heater was and not much further leaving the bathroom cold and the bed and sleeping conditions cold … staff did try to change the settings but not effective .. have stayed here a number of times but probably won’t stay here again especially if it’s cold … top tip don’t stay on the 7th floor the privilege appears to be being cold
Antonio
Antonio,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月30日
Northampton stop over
Great staff and very good location
Denis
Denis,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月29日
Tim
Tim,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月22日
Michael
Michael,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月22日
Brilliant stay.
Fantastic service, superbly comfortable - exactly what it should be, wonderfully done!
Sean
Sean,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月18日
Stayed for 1 night and found staff very helpful and willing to go that bit extra if needed.
Tony
Tony,1 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年12月17日
Innocent
Innocent,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月16日
Matthew
Matthew,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月15日
A good hotel room
Nice room, clean. Not very sound proof even though it claimed to be. There was an event on at the hotel that we weren’t aware of, so we couldn’t use the bar or restaurant as it was so busy and I could hear everyone milling around outside the door til early hours and there was quite a draught coming through the door.
Bed was really comfy and the view and facilities were lovely.
Over all had a good stay.