The most upset point is no free shuttle bus to another terminal
Choi Ying
1 晚旅行
10/10
Wing Mei
1 晚旅行
10/10
真實旅客
2 晚旅行
8/10
非常好,方便
Ming hui
3 晚旅行
8/10
Kwok Wai
1 晚旅行
8/10
Jimmy
1 晚旅行
2/10
When I was taking shower, suddenly all light was off and I took the shower in a darkness. When I enquire whether there was any problem for the electricity in the hotel, the staff said that it was normal and the electricity was stable. The staff eventually arranged another bedroom to us. However, the bedroom was found very dirty with insect inside. The hair dryer was terribly dusty with hair. I and my husband wanted to have dinner at the restaurant but there was no staff for us to make an order. It was an extremely bad experience for us. We will never return to this hotel again.
真實旅客
1 晚旅行
8/10
Sesselja G.
1 晚旅行
6/10
Service was poor. So was hygiene. For the three days I was there, there was a very strong bad smell in the elevator area, next to the dining area -- and no one from management seemed to notice or even care. When I brought the matter to their attention more than once, it was just a shrug -- they didn't know where it was coming!
Abdul Rahman
2 晚商務旅行
8/10
It was good
Sonia
1 晚家庭旅遊
10/10
james
1 晚旅行
10/10
Linda
1 晚好友同遊
10/10
Verna
2 晚商務旅行
10/10
Ellen
1 晚旅行
2/10
Another awful experience at a Hilton hotel. The AC was broken in our room so we were cooking like sausages. They did move us into another room but that meant we only got a few hours of sleep before our flight. Every Hilton we stayed at on our trip was just bad, I'm completely done with Hilton Hotels.
Luke
1 晚旅行
8/10
Ellen
1 晚旅行
8/10
1. We had trouble getting the buffet breakfast guaranteed in the reservation. We had to show confirmation multiple times.
Otherwise the food, including the buffet, was excellent.
2. The room was smaller than expected based on other Hilton stays.
3. There were “step-ups” needed. We had to remember to step up to get into the bathroom and again into the shower. And also remember both of those had drops when exiting. I almost fell when accessing the bathroom and shower. It appears to have been a renovation.
4. Loved the shower amenities, shower heads and water pressure.
5. We were on 1st floor and there was intermittent noise in the hall (other loud customers).
6. Liked the golf cart ride to the terminal. This was unexpected since the ad stated “no shuttle”.
真實旅客
2 晚旅行
10/10
Brodie
2 晚旅行
10/10
Deepak
5 晚旅行
10/10
James
1 晚旅行
8/10
무엇보다도 호텔이 히드로 4터미널과 통로로 연결되어 얼미나 편리했는지요. 외국에서 동선의 편리함이란 최고의 우선순위라 여겨집니다. 더구나 대한항공 여객기가 4터미널이니 금상첨화입니다.