史普林嶺 - 凱悅無極限連鎖飯店 - 奥索依歐斯

Amazing place, can’t wait to go back. Love that there are two options for the pools (adult only quiet pool and kids/family pool). Also thought it was great that there always seemed to be a chair or two available at the pool no matter the time of day. My one note is there seems to be inconsistencies with drinks at the pool. I had not seen the sign and therefor had a can at the side of the pool and was promptly told drinks were not allowed while in the pool. Over the course of several days I saw many people with drinks while physically in the pool and nothing was said. When I brought this up to one of the workers I was told “someone wasn’t doing their job on the other days”. I just think if you’re going to tell one person one thing then it should be across the board. I also think a larger sign should go up inside the pool about the drinks since I could only notice it on the small drink menu after ordering. Lastly, I felt bad for one waitress who was relieved of her work for the day due to lack of alcohol sales. I think everyone at the adult pool is if a particular age and if alcohol is available for sale then it should be allowed in the pool like at most other resorts (in a covered top, no glad), otherwise you are missing out in massive sales there and could be generating a LOT more.

Staff was very helpful, villa was very spacious. Location is excellent.

Did not even try to make it right when they spit uo our frouo of famlies staying together we had to spend over 1 hour pledding a.s then they mive our rooms next say however wpyld not se s request the newzrooms be ckean early so we didnt waste 2 days if our 4 days. Then would not let use check out late and we stayed in resort and noticed our rooms where not prpared for next guests or was 4pm and the rooms weren't even cleaned yet. Wherefore , rather than makimg us happy with late check out they nade us leave 4 hours prior. No effort to correct or make up mistakes. Cleaning and janitoral staff excellent...front desk amd management horrible customer service.

This was our second time staying here, check in is so quick and front staff very friendly. The suite is spotless, the kids went in the pool which was nice and warm. The hot tub was closed due to covid , staff at the pool were wiping everything down , it was spotless :) we highly recommend this property.

We stayed in a villa with a beautiful view! Staff was very friendly! Great option to have an adult pool and kids pool as we were travelling with older children. Loved the golf cart shuttle to the beach! So convenient!

Not all buildings are renovated. The room we were in (Lavender Building) was dated. Not worth it for the price you are charged per night. Checkin was delayed, room wasn’t ready and at that time we were told upgrade wasn’t available but later on in the evening I went to ask and a room miraculously became available but they wanted $100 more per night! Absurd! If nicer rooms are available, they should upgrade their guests at no cost, especially with the inconvenience if your room isn’t ready at the check in time. As a Hyatt hotel, I expected more - renovate all the rooms if you want to charge the substantial prices per night!

For a high end hotel, the shower was a big disappointment. Other than that, it was good

Liked very much from the first moment till the end.

Great place, great food. Little short on staff during the offseason, so very slow restaurant. Nicely fits families comfortably. A little low on lighting/dark on colors in the room.