Booked room for two nights while my husband was in the hospital at KU Medical center. Stayed one night and did not need the second night due to my husband being discharged from the hospital. Hotel was very nasty about me wanting to cancel the second night and said I had to contact you guys about a refund. I immediately contacted hotels.com, the virtual person attempted to work with hotel and they refused to even listen. WILL NOT BE USING THAT HOTEL OR ONE IN SAME BRAND EVER AGAIN. VERY RUDE AND NASTY PEOPLE.
Renee
Renee,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 7 日
Gloria M
Gloria M,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 5 月 5 日
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 5 月 2 日
Ahhhhh
It was okay. My room smelled like smoke and mildew mixed with dirt. They probably need to renovate and put in new carpets.
Danreael
Danreael,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 4 月 29 日
Tricy
Tricy,1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 4 月 28 日
Bad service and bad rooms
I was treated rudely. Booked the room a week out. When we checked in and got to the room the room was not clean, the bed wasnt made. When I had went to inform the front desk she had seemed annoyed. She got us a different room and in this one the rooms AC wasnt working. I had told her again and she moved us to a different room with the same attitude. The breakfast was decent. I honestly dont see myself coming back for another stay.
Skyler
Skyler,3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 4 月 27 日
Robin
Robin,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 4 月 27 日
Robin
Robin,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 4 月 26 日
Brittany
Brittany,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 4 月 26 日
Left after first night of a 4 day stay
Booked a 4 night stay here because my husband had surgery at KU Medical Center. Stayed one night and checked out. Front desk person said maybe 4 words, no directions on how to get to my room and no information about the property or breakfast. There was a man behind me needing a bathroom and she would not acknowledge him until I was walking away. There is no elevator onsite, just a confusing ramp. Thankfully a nice housekeeping staff directed me to my room. Room had stain on the dust ruffle and it was torn on the corner. Room was ok but I was so exhausted I didn't notice until I left the next morning that the door jam had been busted in before and was sort of repaired. There was still a large crack in the wood. I went to the front desk to checkout and no one was there and no one showed up. They have a box with a note to put your card in the box when checking out. Parking lot had trash in it and the nicer hotel next had none. I've stayed in a lot of hotels and this was the worst. I'd show a picture of the door jam but the add photo feature isn't working.
真實旅客
4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 24 日
kaela
kaela,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 22 日
Kaela
Kaela,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 21 日
LaDreece
LaDreece,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 4 月 20 日
Wifi didn
Thomas
Thomas,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 4 月 13 日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 12 日
giovanii
giovanii,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 4 月 7 日
maria
maria,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 4 月 7 日
The first room I was in the heater didn’t work. The next room the toilet ran loudly and constantly. There was trash in the hallways the whole 4 days I was there that never got picked up.
Heather
Heather,4 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 4 月 6 日
Dirty
Shades were see through with bright light shining in. Plumbing issues toilet & sink were clogged. No elevators. Outdoor door closest to our room the key didn’t work. Rooms were dirty trash under the bed. Only towels for two people even though we booked for 4 people. Trash in the hallways, floors & outside the entrance.