The staff were fabulous, friendly and very knowledgable. It might say 4 star for the building, but the customer service was definitely 5 star! The free shuttle bus was fantastic into town, to see all the sites! The view from the pool, restaurant and balconies is incredible! We also used the spa room for massages, great experience & reasonable price!
The only negative, would be that they need another mirror in the bedroom by the vanity unit. As the only full length is attached to the bathroom door with no access to a plug.
Highly recommend this as a great place to stay in Sorrento and look forward to going back soon!