The property is very large and easy to get lost at first. It is shared with two other resorts. It gives a tropical ambience which was nice. However, it takes you over 10 minute walks to get anywhere, the shuttles are always on the go so it takes them longer than 15 minutes to pickup you up. Half the staff is great, very helpfull the other half are not, I had a few act as if I was just a bother to them. Because the resort is so large, information about how the resort functions wasnt provided in detail. We didn't know that you had to follow an app for the entire resort to get information, even to research housekeepings number.
In our rooms, I discovered dirty decorative pillows, stained towels and dirty dishes. I informed the front desk of the pillows, and apparently they didn't care as they kept placing the pillow again on the bed, until I hid it. The dishes were placed out for them to take. I was told we would get the items in the refrigerator replenish, but never did until the day before us leaving. The shower was in a jet bath and was pretty tall, I have a hip issue and was not easy getting in or out. It was awkwardly done. Food was okay, on our first day we only had a buffet option and it was the worst I've ever had. The reservations to the restaurants are not easy to book. If you plan on going to an ala carte restaurant, expect to eat after more than an hour, because it takes them 40 minutes just to get your order and be prepared to order all at once.
