The room at first night was small and there’s serious problem with the shower, the sewer was clogged and water flowed over all over the room all the way to the downstairs, we had to request to change to another room. Swimming pool at rooftop was not well maintained so the water looks not clean.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 20 日
Great location and value
Great experience from start to finish! I stayed in one of the updated balcony rooms, very comfortable and clean. Would definitely stay again.
Benjamin
Benjamin,1 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 20 日
Check in reception
Francisco
Francisco,6 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 9 日
It was a great time again. The staff, location and service was awesome. We love visiting there and always recommend Casa Dona Susana to our friends.
William
William,4 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 3 日
Adequate but great location.
The hotel is very cute and the roof top is nice, but this is downtown so noisy. There is a lot of hotel noise and street noise which is somewhat expected in DT. The beds are hard! The staff is very friendly. The hotel smells like mildew and pool times are coming off. I’ve stayed here before and loved it, but they put all the money into the remodel of the bar and front and didn’t deal with mildew and room comfort. Overall, the location is great if you want to be DT and walk to everything, but next time I will stay somewhere else for comfort and quiet and hopefully won’t smell like mildew.
Paris
Paris,4 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 3 日
Great place to stay!
We loved it here! We have stayed across the street at Suites for the last 7 times. (Suites and Susana are with the Los Arcos group, we love Suites also). We decided to try Susana this time. It was great! Our room was very comfortable and we loved the 4th floor pool and area to sit and relax. The staff is fantastic and will definitely stay here again.
Erin
Erin,6 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 15 日
Fantastic Stay!
Wonderful hotel! We always make it a point to stay here.
Roberto
Roberto,4 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 18 日
The breakfast byvthe beach was great
VITOR
VITOR,6 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 17 日
michael
michael,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 28 日
angelica
angelica,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 27 日
Great
Very comfortable stay, nice rooms and good people at the front desk. Only inconvenience is you need to go to the bigger resort for even a coffee in the morning when you just wake up lazy. The bigger resort is great and loved the ambience but if you could just arrange coffee in this resort it will be awesome. Other than location, condition, service, everything is perfect.
Aman
Aman,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 27 日
Andres
Andres,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 23 日
Great area,everything in walking distance
juan
juan,3 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 5 月 23 日
You get a beach chair with an umbrella
Jesus
Jesus,7 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2025 年 5 月 22 日
Great staff, rooms need updating and are small
The hotel is in a great area, a block from the beach and in the heart of Zona Romantica. The building is very old. The room that we stayed in was very small and had very little room to move about. The bathroom could only fit 1 person at a time. The room had a smell, and the entire unit needs a complete remodel. The staff was nice and friendly. The rooftop pool area was nice and we enjoyed our time up there. I'd probably stay somewhere else if I were to return to Puerto Vallarta.
真實旅客
1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 22 日
.
ruben
ruben,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 22 日
Go-to favorite..stayed 3 nights. All adult property. Comfy beds and pillows Nice rooftop pool area and loungers. Loved having a furnished balcony! Quiet area. Great breakfast buffet. Short walk to malecón, beach, shopping and dining. If walking isn’t your thing, easy to get an Uber or taxi. Great value and will stay again!
Kathleen
Kathleen,3 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2025 年 5 月 21 日
The property and location was beautiful but our room was pretty bad, our shower was broken, the shower head was spraying everywhere until it fell off completely, we took a cold shower because the hot water nob didn't work, when we called the receptionist for maintenance she was rude to us, as if we should just deal with it. The closet space barely fits your luggage and there were no drawers to place your clothes in.
Erika
Erika,4 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 21 日
susan
susan,11 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 20 日
Manuel A
Manuel A,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 19 日
Very easy access to everything
juan
juan,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 18 日
Jonathan
Jonathan,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 14 日
Beautiful space, nice and quiet and the pool was never busy. Nice to have the option of getting food/drink/pool at los arcos but still get to come back to a less busy hotel! And no kids ;-)
Autumn
Autumn,7 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 11 日
The Hotel is a hidden gem. It's close to many restaurants and shops. It's easy to access the beach and the boardwalk. One thing I would say needs more work is that the front desk staff should be more informative about the all-inclusive package per person because my group was confused about where the restaurants were located and what was included in the package. Another thing is that the door in my room didn't work; it locked me in from the inside out and wifi wasn't working.