4/10 一般般
2025 年 5 月 3 日
Poor customer service after cockroach infestation
The apartment was as the photos - well renovated - and the location was fantastic. Unfortunately our experiences was marred due to a cockroach infestation. We reported it and were assured it would be dealt with the next day. Sadly, less 24 hours later another cockroach was scuttling around the bathroom as I showered and then the large one in the photos attached was in the bedroom again climbing and gliding around. We actually understand and had empathy as lived abroad and know how difficult this can be for the owners, but after being promised a small partial refund we have not received it. Whenever we message they simply say it has been sent but it has absolutely not come through and the level of help and support is terrible - they reply quickly and in a friendly way but just push you along…..wait a few more days, wait a few more days, contact Expedia…..sadly we went into this resolution process hoping to say there was an issue (we weren’t going to even mention what) but that we had been impressed by the customer service. This is not the case and we have been left frustrated. We were never offered the opportunity to move rooms and in all honesty we didn’t ask as suspect the infestation was throughout (we were on floor one, not ground). We stayed as it was Holy Week and there was nowhere we could afford to move to.
真實旅客
5 晚家庭旅遊
Hotels.com 真實旅客評語
