There is nowhere else to go eat. The food there is super expensive tacos are the cheapest food you could buy anywhere and I paid 25 dollars for 3 tacos and 3 quesadillas crazy. The staff members were not the friendliest and the pool was a bit dirty.
Catherine V
Expedia 真實旅客評語
10/10 好極了
2023年7月17日
Love that you can enjoy all Royal Resorts at no additional cost.
Tanairi
Tanairi,7 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2023年7月17日
affordable, family friendly, staff is friendly
JASON
JASON,7 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2023年7月16日
Natalia
Natalia,6 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2023年7月16日
In general, everything was excellent, the only bad point is that they do not have a scale in the entire hotel to weigh the suitcases for the plane.
Rodolfo
Travelocity 真實旅客評語
6/10 不錯哦
2023年7月13日
Customer service was poor. The rooms did not reflect what they showed on expedia.and they have a very steep incline to the entrance of the hotel and a golf cart is not provided for someone to come and get you. Also,an ocean view is actually a partial view. if you want an ocean view You must select beach front
As well,when we first arrived, there was a very strong overwhelming sweet smell in the vestibule. Would I stay here again. No!
Earth
Earth,5 晚旅行
Expedia 真實旅客評語
8/10 非常好
2023年7月12日
Walking into the lobby was concerning - it smelled of antiseptic cleaner, and was severely outdated. The receptionist, however, was very pleasant and check-in was easy. The room is also outdated, but very clean and the ocean view from the 8th floor was absolutely amazing. The full kitchen is well stocked. The resort grounds are also very clean. The little market in the lobby has a lot of stuff at reasonable prices. We enjoyed the pool and the activity staff were fun and nice. We only at the Cayo Largo restaurant and it was good. The beach is also really nice, equipped with showers to rinse sand/salt off. There is a very steep drop off into the water on the left side of the beach. We stayed in the middle where you could wade into the water for a long ways before it got deep.
I liked this place. We were only here for a brief 2-day layover but would happily stay here again for a longer stint.
Ross
Expedia 真實旅客評語
10/10 好極了
2023年7月11日
Muy bonito hotel, la habitación muy limpia el personal muy amable y muy atenta a todo volveré a quedarme aquí mi próxima visita a Cancún ❤️
JUANA
JUANA,5 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2023年7月11日
I liked the hotel and access to beaches.
Staff at the front desk wasn’t so friendly.
Civil
Civil,5 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2023年7月11日
great facility
Guillermo
Guillermo,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2023年7月10日
Nice location!
Ronald
Ronald,7 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2023年7月9日
Es un hotel muy completo, y con excelente playa, la limpieza de la habitación puede mejorar pero en general tuvimos una estancia muy agradable
JAIME MARTINEZ
JAIME MARTINEZ,3 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2023年7月7日
Rude staff at counter, cable was down for 3 days nobody did anything about it. Overprice breakfast and not accommodating!
Joe
Joe,8 晚浪漫之旅
Expedia 真實旅客評語
4/10 一般般
2023年7月7日
Not really a resort experience
Rob
Rob,2 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2023年7月7日
I imagine that because the building is so old there are many visual details to fix and thus make it more attractive. What I did not like is that the shopping area is more than half an hour away, and you have to rent a car or public transport, which is not good at all.
Efrain
Efrain,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2023年7月5日
Great experience with staff. Sad to hear the hotel is closing on 7/15 and all the staff is being let go. Hopefully they get their jobs back.
Alma
Alma,6 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2023年7月5日
If you have bad knees or any walking limitations this isn’t the place to stay. I hate the fact that it is far from the bus lines and hard to get to the main road so that you could explore. They only allow taxis who overcharge on the property. Front desk is rude but the wait staff is amazing. The swim up bar closes way early as do the restaurants. I won’t stay here again. Also, the balcony was a sham, can’t even fit a chair it’s so slim
Regina
Regina,3 晚旅行
Expedia 真實旅客評語
2/10 不太好
2023年7月5日
The property is old and they make you change the room after your first night. It is a timeshare hotel, but they don't tell you until you get moved to new room.
Staff do not provide you with the information needed. They do ask you if you need help all the time, but no correct information is provided.
Old building and old matress. The hotel needs an upgrade.
Hamid
Hamid,4 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2023年7月4日
Muy lindo el hotel y buen servicio
Aura Noemí García
Aura Noemí García,3 晚旅行
Expedia 真實旅客評語
8/10 非常好
2023年7月3日
I liked that we had access to all royal locations in the area and they were all accessible via a free shuttle that runs every hour. The accommodations exceeded my expectations. I found the food to be very expensive and the folks in our group with dietary restrictions or allergies had a hard time because allergens were not clearly labeled on buffet items.
Shara
Shara,6 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2023年7月3日
Me encanto
Natalia
Natalia,5 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2023年7月2日
Good for families - believe it’s closing this autumn