It was my first time travel to Koh Samui together with my husband and friends, we arrived late because the luggage could not received on arrival. I had already send email to the hotel to arrange two adjoining rooms or nearby rooms for us so as to celebrate the birthday of my friend but they couldn't meet my requirement. I couldn't login to hotel 's wifi and asked one of staff to help me .She said it must do by myself , I felt her not helpful and friendly ,may be the time was late at night. Later, I asked another staff again, he helped me to login . The bed inside room was a bit soft, couldn't sleep well and the furniture need to refurbish. The weather was bad on the first two days and we couldn't swim at the pool .