Absolutely horrible experience!! I go to Cancun 5-7 times a year for work and always stay at all inclusive resorts. This is the first time I've ever had to pay for room service and been limited to beverages in the room (alcoholic and non-alcoholic). The fridge literally had a Pepsi, Pepsi Light (diet), orange, and 2 mini bottles of beer. I was told that was all I got for my 4 day stay. Buffet was horrible for all meals. I literally ate bread one night for dinner to feel full. The restaurants required a 24 hour prior reservation even though there was plenty of open tables when asking for a table. Staff was rude and acted like you were an inconvenience to them any time you needed anything.
Lisa
Lisa,3 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月4日
No puedo creer lo mucho que este hotel ha mejorado
Lo conocí hace 5-6 años y fue un desastre, pero en esta ocasión la atención me dejó con la boca abierta.
Está remodelado casi todo el hotel, las habitaciones son cómodas y muy amplias
La playa es muy bonita
Pero lo mejor, la comida a donde fuéramos la comida estaba muy rica
El buffete de la mañana es enorme y con una gran variedad
El servicio es muy bueno
Para ser sincero no esperaba mucho de este hotel y quedé sorprendido
Definitivamente volvería
Jorge isai
Jorge isai,3 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025年1月27日
Susan
Susan,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月18日
Muy recomendable
El hotel en general es más que bueno, la comida estuvo deliciosa todos los días y tenían bastante variedad, siempre fueron muy amables y serviciales todos.
La habitación estaba bastante cómoda y tranquila, descansamos muy bien.
Daniel
Daniel,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年1月15日
GR Solaris
Pontos positivos: quarto espaçoso, piscinas grandes e bem cuidadas, bom café da manhã e atendimento excelente.
Pontos negativos
Cama de casal não cabem 2 pessoas e pula que é uma blz...rs
sobremesas muito coloridas, mas nada saborosas. Restaurantes temáticos não oferecem nada demais.
Leandro
Leandro,4 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年1月14日
Theres a new hotel building next to solaris so theres alot of noise. We stayed in the 7th floor and theres holes on the roof(sheetrock)
they are doing some sontruction too.
Raul
Raul,3 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025年1月12日
Food is terrible, drink / liquor options bottom of the barrel. Bed & pillows uncomfortable and terrible a/c
Sanam
Sanam,1 晚好友同遊
Hotels.com 真實旅客評語
2/10 不太好
2025年1月1日
michel
michel,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月27日
FILIPE AUGUSTO
FILIPE AUGUSTO,8 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月24日
Good and Bad
Hotel was in good condition and in great location. Next door construction meant our panoramic view room’s one window had to stay closed all the time. Adjoining door meant noise from next door bothered us all evening. The buffet food and staff was great. All the other restaurants were fully booked the moment we arrived. Got on waitlist at Chinese restaurant and the food was sub par. We had Korean ramen and pad Thai and they weren’t remotely close to what they should have tasted. Portions were also tiny. The restaurant was half empty and yet fully booked.
真實旅客
3 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年12月19日
Si quieres una mala experiencia ven aqui
El personal es muy amable, pero la comida es pésima nos intoxicamos, los alimentos de los restaurant de reserva son lo peor. Deben despedir a los cocineros y chefs. No lo recomiendo en absoluto.
ANTONIO
ANTONIO,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月15日
Good stay .over all ok.
Facility and service were great. Breakfast and lunch buffets were good but the buffet dinners were not that great except Mexican diner buffet. It’s hard to make reservations for restaurants, as the app to does not function. I liked that you can visit other Solaris resorts in area and they shuttle you there. Note if you want premium food and drinks you must be a gold member .
Charlie
Charlie,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月14日
Great hotel.
Great hotel quiet nice pools and beach. Personnel very friendly and helpful.
Alfredo
Alfredo,4 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年11月26日
Tina
Tina,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月13日
All was great i will comeback in a future thank u ! I love the coffe shop my favorite place to stop before the beach :)
alicia
alicia,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年11月13日
Kevin
Kevin,6 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年11月13日
This was the 3rd time I have stay there, every time we there we feel so special. Staff is great, the service at the pool and restaurant is great.
2025 we plan to go invite about 10 friends to come with us.
Genevieve Gonzales
Genevieve Gonzales,4 晚好友同遊
Expedia 真實旅客評語
4/10 一般般
2024年11月13日
Previous stay was ok but this time the personnel was not nice
Alma Jeanette
Alma Jeanette,10 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年11月12日
Jesus
Jesus,4 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年11月11日
The food was terrible, property was nice enough
Tayla
Tayla,2 晚好友同遊
Expedia 真實旅客評語
2/10 不太好
2024年11月11日
By far the worst hotel I ever been too!! I had never ever written a review for any place. But this time I feel that it’s right to show by point of view.
I always read reviews but I gave them the benefit of the doubt.
To begin with, they didn’t honored my reservations!
I booked 3 rooms with king beds. They couldn’t honor it because there resort was “full” … then the guy tried to give me an upgrade for an ocean view for 100 dollars a night! Ridiculous! Especially with construction going on right next door.
The bar closes at 11:50pm!!! Just have that in mind.
The last buffet closes at 10pm. After that you will have to pay for room service of 5 dollars.
The hotel and the rooms need a huge upgrade and normal maintenance.
Please take the time and read through this. I’ve been to several resorts but nothing like this.
Staff are friendly so no problem there.
With this being said, I will never come back to this place!