Hotel was in good condition and in great location. Next door construction meant our panoramic view room’s one window had to stay closed all the time. Adjoining door meant noise from next door bothered us all evening. The buffet food and staff was great. All the other restaurants were fully booked the moment we arrived. Got on waitlist at Chinese restaurant and the food was sub par. We had Korean ramen and pad Thai and they weren’t remotely close to what they should have tasted. Portions were also tiny. The restaurant was half empty and yet fully booked.
真實旅客
3 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年12月19日
Si quieres una mala experiencia ven aqui
El personal es muy amable, pero la comida es pésima nos intoxicamos, los alimentos de los restaurant de reserva son lo peor. Deben despedir a los cocineros y chefs. No lo recomiendo en absoluto.
ANTONIO
ANTONIO,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月15日
Good stay .over all ok.
Facility and service were great. Breakfast and lunch buffets were good but the buffet dinners were not that great except Mexican diner buffet. It’s hard to make reservations for restaurants, as the app to does not function. I liked that you can visit other Solaris resorts in area and they shuttle you there. Note if you want premium food and drinks you must be a gold member .
Charlie
Charlie,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月14日
Great hotel.
Great hotel quiet nice pools and beach. Personnel very friendly and helpful.
Alfredo
Alfredo,4 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年11月26日
Tina
Tina,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月30日
Todo bien
Estuvo bastante bien el servicio, limpieza, alimentación
Arlen
Arlen,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月21日
Todo muy bien con excepción que las puertas corredizas del balcón permitieron el paso de la lluvia y el viento, haciendo demasiado ruido por el sellado ineficiente de las puertas. Hace falta renovar las puertas de vidrio del balcon o darle una solución permanente a la mala condición. Nos tocaron días de mucho viento y lluvia durante la estancia.
Respecto al servicio y actividades del hotel todo fue excelente.
BLANCA
BLANCA,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月18日
Great resort for all
We ended up moving to the GR Solaris for the final 3 days of our trip because our last resort was a disaster. It was the right decision. Night and day. The GR Solaris was lovely, well appointed and in great shape. Would highly recommend this resort to anyone.
Jonathan
Jonathan,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月13日
GR Solaris
Great place to stay at a very low price.
Perfect place for budget friendly travel people. You get what you pay for. Food is definitely below average for Cancun and I stayed in Cancun over 20 times in the last 10 years
The beach as as good as other hotels
Make sure book beach front room only
Galeeb
Galeeb,2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年10月10日
Unusable tub on a he balcony paid extra for nothing
Dallas
Dallas,7 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2024年10月10日
First and last time going here. It wasn’t the worst resort ever, but was very “meh”. The pools weren’t very big, the dining was super limited, the drinks were low quality, entertainment and music by the pool sucked. Housekeeping took an hour to bring anything to the room, and didn’t clean when we had the sign up asking for it. The kids area was useful, and the shows at nighttime were absolutely fantastic. 4/10 stars from us
Geena C
Geena C,4 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2024年10月9日
Probably AC was down took 2days to get a room change, the new room’s fridge didn’t work took another 2days to get it changed. I asked to speak to manager he seemed bothered not sorry at all. I mentioned I planned this trip for my birthday and put a note on my reservation my stay was supposed to come with a champagne bottle per stay. He said he didn’t know I have to contact Expedia. I did Not get not 1 bottle, this places customers service is trash! Not worth the money, wish I would have spend my birthday at another place. Never going back!
Crystal
Crystal,5 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年10月9日
Najam
Najam,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月9日
Great resort to stay in.
Dragana
Dragana,7 晚家庭旅遊
Travelocity 真實旅客評語
10/10 好極了
2024年10月9日
Andreia
Andreia,4 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年10月8日
Good
Mohammed Abdullah-Al
Mohammed Abdullah-Al,4 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年10月8日
xitlalli
xitlalli,2 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年10月8日
Juan
Juan,4 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年10月6日
The staff was absolutely amazing!! Super friendly and personable and always went above and beyond. The resort itself could use some renovations but the main areas such as the pool, swim up bar, and lobby were stellar. Perfect place to stay for a quick weekend trip, we had so much fun !
Danielle
Danielle,3 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年10月6日
There was a lack of communication from the hotel resulting from a complaint against the primary guest in the reservation. The behavior was unintentional, but instead of the hotel following up promptly with the guest, clearly and politely communicating the issue, they created a hostile environment and avoided all contact. A profesional response could have been to attempt to resolve the situation in a manner that maintains a positive guest relationship while addressing the complaint.