Reservation was lost. Gave us a room with 2 double beds, AC wouldn’t go below 75. Tried to kick us out the next day to clean the room we were in and that our room we were suppose to have was being cleaned. We asked how long until our room was ready, she couldn’t give us a time frame. We said no, we’re not leaving right now. 3 hours later, room still wasn’t ready. Packed up and went to lobby to wait another 30 minutes. Got to our room and ac still wouldn’t go below 75. Shower doesn’t get hot. No shampoo or conditioner in shower bottles. Also broken, took pictures. Fridge wasn’t cold. Elevator didn’t work the entire time. Told front desk the ac didn’t work, told us they fixed it. Still 75. Offered us another room, then said room was unavailable. Finally offered a fan which did help. Had to lug 90 pound luggage up and down stairs three times. The hotel was my only regret and worst part of the trip.