西佳草莓套房飯店 - 諾克斯維爾

The front desk service was good and the lobby was fairly clean. However that's where the satisfaction stops. The elevator, hallways and room were dirty. The bathtub hadn't been cleaned. Carpets were stained. Bed was adequately comfortable but I didn't trust it was clean due to the rest of the room. This hotel is in desperate need of a remodel.

When I first got into the hotel room it had a stench. The room was not cleaned well. There was left over residue from the last guest. It was not great...

Great place to stay. Easy access from highway. Fabulous staff

Really like this hotel. I’ve stayed here twice & it’s my go-to place to stay when I’m in Knoxville.

We booked a non smoking jacuzzi room and when we checked in it was a non smoking room that had clearly been smoked in. When I confronted the front desk they told me that they didn't have anymore jacuzzi rooms available. We were very upset.

The stay itself was ok. The service was not friendly at all. The place was clean but when I pay to stay somewhere I expect great customer service and a friendly staff. There was advertised food and pool which they did not have which was upsetting. They should have stated that it was closed. Although other places had theirs open. We left early because of unfriendly staff.

I realize that covid19 has lots mixed up with businesses. I have a business. I called twice checking to see if they were opened. Asked about breakfast and coffee. First call you could stay but that's all. Second call was told we'd get a grab and go breakfast. Specifically asked about coffee and was told that they provided coffee. So I came without my Keurig. The lady at desk when we checked in assured me they had coffee of us Sunday morning. Well the next lady Sunday said oh no we don't service coffee. About 45 minutes later another lady came in and announced that she'd have coffee soon. I'd already gone to purchase coffee. Seems like everyone isn't in the same page.

Had stayed here before and the rooms were really nice for the price point. Feel like the overall quality of the room from a cleanliness standpoint has slipped. Dead bug on the bathroom floor, mildewed shower head, and the room had a weird musty smell.