We had such an amazing time and it's been hard to face normalcy after this trip, so it has taken me over a week being home, to write this review. While I would like to recognize every single person at this wonderful resort by name, unfortunately, I can't, but everyone was super friendly and helpful!!
Jose was great at keeping up with our daily happiness and making sure everything was going as expected.
Marcial, Yinaury, and Emmanul at the Prelude Bar were our absolute favorite bartenders! We frequented their bar the most and enjoyed them all very much! They had our morning coffee (tequila shots) ready as soon as they saw us approaching.
I had 1 bad incident with an unfriendly employee during an activity. While I do not wish to reveal her name, she was not friendly to me. I joined an activity a few minutes late and she proceeded to ignore me when I asked her questions, until she had no choice but to deal with me and was very rude!
The only 2 complaints I have is the maps around the resort and the app do not mention where the public bathrooms are located, which would have been helpful until you were at the resort long enough to gather your surroundings.
Smoking is permitted everywhere outside, that is the last thing I wanted was a fog of stink in my face while enjoying a drink at the bar or eating at an outside restaurant.