Our stay was generally OK. The room was spotless, beds very comfortable, and amenities great. However, we were disappointed to be given a ground-floor room, which wasn’t indicated at booking. When we asked to move to the first floor, we were told we’d have to pay the difference. We found this odd – we’ve never had that happen at any other hotel. The rooms didn’t seem that different in value, so we declined, but it left a strange impression. It also felt like booking through Hotels.com put us at a disadvantage. The ground floor was very noisy at night – double glazing helped, but more could be done. Parking is as bad as advertised, so plan ahead and park elsewhere. Overall, clean and comfortable – but that’s about it.