Literally this hotel and resort, was the worst I have ever experienced in my life. I would normally stay at Marriott Properties, but my Colombian girlfriend wanted to Stay in San Andres.
The check in was a literal nightmare. No matter when your plane arrives, you can't check in till late in the Evening. I even offered to pay to get an earlier check in. This fell on ignorant deaf ears. Lobby and buildings are not beautiful by any means. They throw all your bags in a room open to all. Where it can be easily stolen.
The absolute worst part is the All inclusive food, that is barely edible. In the Barracuda restaurant, the Ribs were tough as nails, Rice combination with questionable fish. Steak pimienta with the worst cuts of beef. One day the only thing I could stomach was the fruit and White bean Soup.
I had made a request as this was a special occasion. The hotel gave me Red tape about how it was requested. Customer service was just non-existent. Spa services and Swim up bar are completely closed two years after the pandemic started... completely ridiculous.
The rooms are all small and dirty, hard as Rock bedding, laughably small bathrooms.
It was always loud at night.
In the Thai-style restaurant, I could not even swallow the sushi appetizer it tasted so horrible. The bamboo wok dish was okay, but would have been better with beef instead of chicken.
All in all one of the worst resort stays of my life.
