Ehh. Mediocre at best. Resort was a little run down but not the worst. We also got talked into buying a vacation package with the Barcelo group, which was fine (also, if you decide to sit in on this presentation, be prepared for 3 hours, not 1.5) but the representatives we dealt with did not hold up their end of the bargain which was supposed to compensate us for our commitment. We were supposed to get a sunset yacht ride as a "gift", but they failed to schedule it properly and we missed out on an experience that we had planned for and looked forward to. Highly unlikely we will ever return to this resort.
Alexandra
Alexandra,5 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 6 月 24 日
Ewwwwwwww (but very nice people)
First, the staff here is amazing! So kind and willing to help however they can. Second, it was only a matter of a few days before a few things told us we wouldn't be back. The food is okay, which means it doesn't take long to be over it. The menu does not change, and when you're there for 8 days, that gets boring fast. The biggest issue however was that it does not seem like the adult pool is treated or cleaned. The other pools looked clear all week but the adult pool was pretty nasty. Foggy and smelly. One guest admitted to us that he'd been peeing in it all week long. We even saw him move away from his group to relieve himself. That's not the hotels fault, but make the need for treating the water all the more important.
真實旅客
7 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 22 日
Amazing staff
Alejandro Ramirez
Alejandro Ramirez,6 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 19 日
MIguel
MIguel,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 16 日
Karina
Karina,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 26 日
ERIKA
ERIKA,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 25 日
Muy bien, el trato, la comida las instalaciones todo perfecto nos la pasamos muy bien
Patricia jael
Patricia jael,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 25 日
Too many stairs, up, down, up, down, up and down. Food was ok, nothing special. Staff was friendly and helpful. Room was not ready at check-in time
Larry
Larry,7 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 24 日
Loved the staff and the resort was perfectly maintained.
Of course there is some age to the property.
Restaurants were nice good varieties.
Lynn
Lynn,5 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 24 日
Tigran
Tigran,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 23 日
Shane
Shane,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 5 月 22 日
Unfortunately we were not that happy with our stay. Beach was full of sea weeds. That was really stupid. You can’t even go and swim. I am not happy with food and drinks. Food was just okey. Not many veg options. Drinks were the most unpleasant. For example asked for pinacolada. It was premix super sugary liquid with crushed ice. Highly not recommended it guys.
Mandeep
Mandeep,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 22 日
Food , location , the swinming, people are nice and Cesar is an exellent host at the buffet restsurZnt
antonio m
antonio m,6 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2025 年 5 月 22 日
Need to be more food. Every day same food.No sea food,no beef no pizza.
fadila
fadila,7 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 5 月 21 日
Jessica Jennifer Negrete
Jessica Jennifer Negrete,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 20 日
The resort is very close to the Luxury Kukulcan Mall and various attractions.
Vadim
Vadim,10 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 20 日
Les falta personal pero en términos generales, bastante aceptable.
Eddy
Eddy,6 晚旅行
Expedia 真實旅客評語
4/10 一般般
2025 年 5 月 18 日
Me and my family were there for a week and the food has gotten awful! This was out 4th or 5th time there and no choice of meat at the buffet. We had the same pork every night for a week, only sausage with breakfast and it was all bad. Hopefully it gets better or we won't keep going back, sorry
Chris
Chris,6 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2025 年 5 月 18 日
Los policías me exorsionaron y me robaron
Angel Adan Gonzalez
Angel Adan Gonzalez,5 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 18 日
Faltas en el servicio
Falta mucha variedad de comida en todos los tiempos, demasiado permisivos con los turistas extranjeros y dejando q hagan lo q quieran sin q respeten las cosas de los demas
Guillermo
Guillermo,5 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 5 月 17 日
The food was really bad!
Very limited choices! Same fish every day
No other seafood
No ice cream .
Drinks were so watery .
We will not be coming back here !!