我是否可以免費取消圖盧姆浪濤飯店的預訂並收到全額退款？

可以，圖盧姆浪濤飯店在我們網站上有提供可全額退款的客房，您可以根據住宿的取消規定，在入住前幾天取消即可。詳細的條款和條件請務必參閱住宿的取消規定。

圖盧姆浪濤飯店是否有游泳池？

是的，住宿提供4 座室外游泳池和兒童游泳池。

圖盧姆浪濤飯店是否允許攜帶寵物？

可以，狗可免費入住。提供餐碗和水碗。

圖盧姆浪濤飯店是否提供機場接駁車服務？

是的，住宿提供機場來回接駁車服務。

圖盧姆浪濤飯店入住登記和退房的時間為？

入住登記開始時間：15:00；入住登記結束時間：任何時間。退房時間為 12:00。

圖盧姆浪濤飯店和附近有什麼好看好玩的？

圖盧姆浪濤飯店具備4 座室外游泳池和全套 Spa 服務，以及蒸氣室和花園。

圖盧姆浪濤飯店有戶外私人空間嗎？

是，每間客房都有陽台。

圖盧姆浪濤飯店附近的環境怎麼樣？

圖盧姆浪濤飯店位於札馬，走路只要短短 11 分鐘就能抵達Dos Aguas 公園。

圖盧姆浪濤飯店住宿資訊、相片和旅客評語

Q: 圖盧姆浪濤飯店是否允許攜帶寵物？

可以，狗可免費入住。提供餐碗和水碗。

Q: 圖盧姆浪濤飯店是否提供機場接駁車服務？

是的，住宿提供機場來回接駁車服務。

Q: 圖盧姆浪濤飯店有戶外私人空間嗎？

是，每間客房都有陽台。

6/10 不錯哦

2024 年 7 月 31 日

Jinbo，1 晚旅行

Expedia 真實旅客評語

8/10 非常好

2025 年 8 月 7 日

In order to reach the hotel you have to drive thru potholes, few cockroaches but everything else was good.

JORGE，1 晚家庭旅遊

Expedia 真實旅客評語

8/10 非常好

2025 年 3 月 15 日

Part of the hotel it seems that they don’t work on it so it looks like is going down, like the area of the pool, the cenote that it’s inside the hotel. Room had a lot of humidity and it smell bad the first day we got there, and by the 3rd day the smell got worst. In the other hand rooms are confortable, the jacuzzi on our balcony was good, the ambient was nice, workers were very friendly and helpful.

Sara，4 晚浪漫之旅

Expedia 真實旅客評語

2/10 不太好

2025 年 3 月 9 日

Hotel was not only filthy ( i lost a flip flop and looked under the bed and there was trash and dirt) but broken down. Our toilet didnt work for 3 days, forcing us to check out early and they refused to refund us. No staff at pool bars and breafast hours were changed or cancelled without notice. Absolutely horrible experience

Corrina，8 晚浪漫之旅

Expedia 真實旅客評語

2/10 不太好

2025 年 3 月 7 日

I DO NOT RECOMMEND THIS PLACE ANY LONGER. This was my second stay here. First was when they first opened and management and facilites were so much better. I chose this place because of my past experience but new management and staff are horrible. Pools and plunge pools are disgustingly dirty. Hot tubs don’t work, a lot of metals like showers and hand railings are rusted, front desk are very rude and did not want to accomodate to any of our complaints. Couches had stains, bed sheets had stains. Walls had mold and the cold pools in the rooms were filled with mildew. Out of the 6 nights we stayed they only cleaned my room 3 times even though I would leave a tip daily and all they would do is fix the bed and take the tip. They would not refresh any towels and I had to beg the front desk for fresh towels. The place is starting to be ran down and I’m sure the rest of my party that I convinced to stay here will leave the same review as they all had terrible experience with this hotel team staff. Do yourself a favor and just pick another property. It’s become more in an economical price for a reason now but there’s plenty to choose from around the area that’s better staffed and have more to offer to ensure your stay will be amazing.

Dan，4 晚家庭旅遊

Expedia 真實旅客評語

2/10 不太好

2025 年 3 月 5 日

DO NOT BOOK A STAY AT THIS PROPERTY! The girls managing the front desk are rude, they did not want to help or accommodate with my complaints. The hotel facilities and rooms are falling apart. The rooms are dirty, stains on beds and furnitures. They even stole a watch from me, they did not want to give it back unless I was able to provide a photo even though I described every single detail about the watch. I had my whole wedding party stay here and they all had horrible experiences. I can’t wait til all of my 40 guests write a review about their stay as well.

Dan，6 晚家庭旅遊

Expedia 真實旅客評語

10/10 好極了

2025 年 2 月 21 日

Excelente atención

Karen，4 晚旅行

Expedia 真實旅客評語

2/10 不太好

2025 年 2 月 17 日

Waves

The road to get to the hotel is a dirt road and would break your cars muffler if you are not careful. The pool was green and dirty, this included all the of 3 of the pools. They did not have a bartender at the pool and the location could not be any worse as it’s in the middle of a slum. It’s such a bad hotel we left after two nights , and our stay was for 4 nights. I had to go Cancun. The lady at the register was the most unhelpful person, we asked for her to provide Expedia phone number and she could not help with anything:

Richard，4 晚旅行

Hotels.com 真實旅客評語

6/10 不錯哦

2025 年 2 月 16 日

We enjoyed our time at the Waves, however it was mostly a place to rest our heads. We are avid scuba divers and had dives booked up and down the coast making this location central. We still had a few monitor issues. Our room was cleaned yesterday but NO(yesc I said NO) towels were left at all, so we had to shiver dry. Not to mention the shower water was cold every day. We had issues with our key and had to stop by the office daily to get access to our room. We paid for extra breakfast and I would suggest avoiding that unless you don’t plan to leave the property. Many good restaurants walking distance to the hotel for very reasonable prices. Make sure you drop yourself a pin trying to get back so you can easily navigate the roads with a rental car if you choose. We also had NO patio furniture which was annoying when we wanted a relaxed day in the sun on our pent house suite. One chair and a small table for two people is ridiculous. Poool was broken…Other than that, it was pleasant. Wi

Sarah，1 晚浪漫之旅

Expedia 真實旅客評語

4/10 一般般

2025 年 1 月 27 日

The staff at The Waves Tulum were incredibly kind and accommodating, which was the highlight of our stay. However, the property itself was extremely disappointing. The private pools were unusable due to mold and poor maintenance, the dishes in the cabinets were dirty, and even the towels provided were unclean. While the bed and sleeping areas were presentable, the overall lack of upkeep made the experience far from enjoyable. This property desperately needs better management and maintenance to match the hospitality of the staff.

Akeisha，4 晚家庭旅遊

Expedia 真實旅客評語

6/10 不錯哦

2025 年 1 月 24 日

The good thing is that the room does look exactly as pictured. There are a few convience stores and tiny restaurants within daytime walking distance. However the hotel has no restaurant, the swim up bar as advertised is there- you just have to bring your own drinks. If you’re traveling solo this isn’t for you. The only entry way to the hotel was full of huge mud puddles. We rented an atv to get around and they forced us to park in garage- more mud puddles to access, when there was bike parking in front of hotel.

Sherrell，3 晚浪漫之旅

Expedia 真實旅客評語

10/10 好極了

2025 年 1 月 22 日

Ruth Mercedes，4 晚旅行

Hotels.com 真實旅客評語

4/10 一般般

2025 年 1 月 17 日

Maria，2 晚家庭旅遊

Expedia 真實旅客評語

8/10 非常好

2025 年 1 月 16 日

Pretty room, many good amenities and not too far from tulum centro.

Michael，2 晚浪漫之旅

Expedia 真實旅客評語

8/10 非常好

2025 年 1 月 15 日

Excellent customer service

Travelocity 真實旅客評語

6/10 不錯哦

2025 年 1 月 10 日

BRYAN FERNANDO，3 晚旅行

Expedia 真實旅客評語

8/10 非常好

2025 年 1 月 9 日

Willis Charles，6 晚旅行

Expedia 真實旅客評語

4/10 一般般

2025 年 1 月 8 日

Lakeisha，1 晚旅行

Expedia 真實旅客評語

2/10 不太好

2025 年 1 月 5 日

Awful I wouldn’t recommend it

Jose Antonio，7 晚浪漫之旅

Expedia 真實旅客評語

10/10 好極了

2025 年 1 月 4 日

Las habitaciones están nice,pero el hotel tiene las piscinas sucias,pintura descuidada no hay bar no hay restaurante todo lo tienes que hacer afuera y el taxi es costoso y todo queda lejos para ir caminando.no hay actividades en fin,yo no volveria a quedarme....el hotel tiene potencial para ser buenisimo pero alguién tiene que desear ponerlo a funcionar y ahora mismo no es el caso...la llave del cuarto hay que programarla todos los dias y el agua caliente se gasta en un baño........yo le doy 2 ☆ en general

Jose Luis，7 晚家庭旅遊

Expedia 真實旅客評語

2/10 不太好

2025 年 1 月 2 日

I stayed at this hotel last in 2023 and twice before that. The hotel has gone from a 5 to a -1. No one is keeping the grounds kept. Pool is nasty, bathroom is nasty, has stains on the walls. I didn’t even stay here this last booking. We walked into the room and walked right out and stayed somewhere else! Expedia is trying to contact them for my refund. The pictures need to be updated to what the hotel looks like NOW! No pool bar and I wldnt even put a dirty shirt into that pool. Staff told me that property management companies are fighting over the property and that one company does not care how the property looks because it still gets bookings by misleading customers with these pictures. DO NOT STAY HERE.

Amber Shaheedah，4 晚浪漫之旅

Expedia 真實旅客評語

8/10 非常好

2025 年 1 月 1 日

The room is very nice, well-decorated but poorly equipped (e.g. kitchen without saucepans or salad bowls). The jacuzzi and pool are not heated. The access road is full of holes and borders a shantytown. Stray dogs can bark in the middle of the night, before you hear the neighboring rooster crow. Despite this, we had a very good stay.

Virginie，7 晚家庭旅遊

Expedia 真實旅客評語

10/10 好極了

2024 年 12 月 29 日

gerardo，1 晚旅行

Expedia 真實旅客評語

6/10 不錯哦

2024 年 12 月 26 日

Sandra Hernández，3 晚旅行

Expedia 真實旅客評語

6/10 不錯哦

2024 年 12 月 25 日

Enrico，3 晚旅行

Hotels.com 真實旅客評語

圖盧姆浪濤飯店

The Waves Tulum

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