The road to get to the hotel is a dirt road and would break your cars muffler if you are not careful.
The pool was green and dirty, this included all the of 3 of the pools.
They did not have a bartender at the pool and the location could not be any worse as it’s in the middle of a slum.
It’s such a bad hotel we left after two nights , and our stay was for 4 nights. I had to go Cancun.
The lady at the register was the most unhelpful person, we asked for her to provide Expedia phone number and she could not help with anything:
Richard
Richard,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 1 月 22 日
Ruth Mercedes
Ruth Mercedes,4 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 1 月 2 日
I stayed at this hotel last in 2023 and twice before that. The hotel has gone from a 5 to a -1. No one is keeping the grounds kept. Pool is nasty, bathroom is nasty, has stains on the walls. I didn’t even stay here this last booking. We walked into the room and walked right out and stayed somewhere else! Expedia is trying to contact them for my refund. The pictures need to be updated to what the hotel looks like NOW! No pool bar and I wldnt even put a dirty shirt into that pool. Staff told me that property management companies are fighting over the property and that one company does not care how the property looks because it still gets bookings by misleading customers with these pictures. DO NOT STAY HERE.
Amber Shaheedah
Amber Shaheedah,4 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2025 年 1 月 1 日
The room is very nice, well-decorated but poorly equipped (e.g. kitchen without saucepans or salad bowls). The jacuzzi and pool are not heated. The access road is full of holes and borders a shantytown. Stray dogs can bark in the middle of the night, before you hear the neighboring rooster crow. Despite this, we had a very good stay.
Virginie
Virginie,7 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024 年 12 月 29 日
gerardo
gerardo,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024 年 12 月 26 日
Sandra Hernández
Sandra Hernández,3 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024 年 12 月 25 日
Enrico
Enrico,3 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024 年 12 月 25 日
3. Upon arriving at The Waves of Tulum hotel, we were supposed to have breakfast included. We got breakfast on the first day and then nothing. No service at all afterward. I won’t even comment on the cleanliness of the place. The so-called spa we were supposed to have in our room was unusable. The pools were dirty. The sheets were stained. The shower was filthy. No one came to clean our room after the first day.
I wrote to the person in charge who royally ignored me. The inventory gives the impression of being in a bankrupt hotel or even the essential services are no longer now, especially in terms of cleanliness. Don't trust the photos otherwise you risk being scammed like us. And in general, take your precautions when you go to this country! Very bad experience !
Roxanne
Roxanne,4 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024 年 12 月 19 日
Z
Luis gustavo
Luis gustavo,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024 年 12 月 19 日
Justin Xavier
Justin Xavier,3 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024 年 12 月 17 日
Busisiwe
Busisiwe,6 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024 年 12 月 14 日
This property is very poorly managed and maintained. Service is almost non-existent and the cleanliness is to very low standards. The location is in the middle of low income housing where you would not expect to be. Highly not recommended if you are seeking anything above standard
Raymond
Raymond,5 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024 年 12 月 13 日
I can't complain considering the cost. The property is clean and maintained. On the other side the services like towels or in place amenities are very limited.access to property is dirt around a poor area with lots of trash around. Local service team do the best they can to help. Again this place is OK if you are looking for a low cost place and do t care about other details
DAVID CORREA
DAVID CORREA,4 晚浪漫之旅
Expedia 真實旅客評語
2/10 不太好
2024 年 12 月 13 日
Elias
Elias,6 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024 年 12 月 12 日
Bien en general, pero tienen que mejorar su acceso, y el servicio a la habitación.
María Carmen
María Carmen,4 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024 年 12 月 9 日
Terrible Service and Breakfast
Terrible breakfast. It says 'Continental Breakfast' but the service is poor. Limited options which is delivered at your room (fruit run out on the second day). The housekeeping service is poor and they did not change/renew used towels.
Giordano
Giordano,8 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024 年 12 月 7 日
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024 年 12 月 7 日
The property is clean and quiet place to relax.
felix
felix,7 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024 年 12 月 5 日
Hannya Zasil
Hannya Zasil,3 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024 年 12 月 4 日
The restaurant was not open, the plunge pool was not cleaned and was low on water, there was hardly any water from the shower making it impossible to wash my hair. We stayed 3 nights and originally booked 7. Would not return.
Kathryn
Kathryn,7 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024 年 12 月 3 日
The place is clean and quiet, good attention and service
David Silva
David Silva,4 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2024 年 12 月 1 日
Ikke å anbefale
Her ville jeg ikke bodd igjen. Dårlige veier, dårlig beliggenhet, dårlige fasiliteter. Frokosten ble spist på rommet i plastkopper og papptallerken, da ingenting var åpent av restaurant etc. Alt bar preg av dårlig vedlikehold. Mye støy og hunder rett utenfor. I tillegg var det ingen håndklær i fellesområder og kun et par solsenger hadde puter. Håndklærne fra flekkete og putene var klumpete. Dusjhodet var fullt i kalk og varmtvann gikk tomt raskt. Dolokket ville ikke holde seg åpent, mange små ting. Ellers virket rommet rent, selv om det også var dårlig vedlikeholdt. Jeg skulle ønske jeg hadde visst om dette på forhånd, siden bildene ser så fine ut. Føltes ikke trygt å gå langs veiene rundt hotellet da det var mye trafikk, mørkt og ikke skikkelige fortau. Totalt sett ikke en god opplevelse, det eneste positive jeg kan dra fram er utsikten fra bassenget på taket, fine planter, rent i fellesområdene.
Elisabeth
Elisabeth,7 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024 年 12 月 1 日
The property itself was fine but the area around the facility was difficult to navigate because the poor condition of roads (poorly or unpaved) potholes, terrible signage. I will not be back.
William
William,6 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024 年 12 月 1 日
El hotel es muy bonito. El personal es amable, las instalaciones limpias. La habitación super cómoda. Pero al menos los dias que estuve no habian bebidas en la alberca. El cenote no tenia acceso, no se si con las construcciones se daño la circulacion del agua porque se veia algo turbio. Con la experiencia vip de expedia nos incluyeron desayuno, con buen sabor y suficiente porcion. Si lo recomiendo. Me volveria a hospedar sin problema.