It was an unexpected stay due to a flight cancellation. I had to find something quickly and on a budget, as last minute hotel stays can be VERY expensive in New York. When I found Chelsea Inn it was in a nice neighborhood and the photos looked good. However! What wasn't in the description was the fact that it is a partial self serve hotel with a four floor walk up. I have had previously BAD experiences with self serve hotels and became VERY concerned almost to the point of taking the no refund/cancellation and booking another hotel. BUT I gave her a chance. Make sure you check you email because the instructions on how to get in after the clerks have gone will be there in addition to the instructions on registration. Got to the hotel and made the DAUNTING trek up three flights of stairs with luggage. The room was small, but very clean. I had a private bath - be sure you check the descriptions as there are rooms that have shared baths. I had a quiet street view. The A/C was okay - temps were in the 100's, so it was warm in the room. The bed was lumpy, so with the heat of the room there was not much sleep. It was a quiet street view and I felt safe coming back around 11pm alone. All in all not bad, but not transparent information at the time of booking. Don't know if that is the hotel's fault or hotels.com - as my last experience with a self service hotel was not as pleasant. I feel it is the duty of hotels.com to make sure customers know EVERYTHING about a hotel.
Katharine
1 晚商務旅行
10/10
Stay was wonderful, location was wonderful but most of all the staff especially Wilma were amazing!
I felt safe and secure and Wilma made sure we had everything we needed to make our experience perfect!
Patricia
2 晚旅行
10/10
Very clean! Front desk was extremely helpful
Heather
2 晚旅行
6/10
The Chelsea Inn is an ok stay. The location was good and accessible but the facilities are far from great. I was on the 5th floor with no elevator and the stairs are narrow. I was able to get help taking my luggage up and down which helped a lot. The room was small but ok. Unfortunately, I didn't realize I had to share a bathroom with another room which made the stay uncomfortable. The hotel also promises high level cleanliness and the room was not so clean. I found used tissue on the window seal and a bag with veggies in the fridge.
真實旅客
2 晚旅行
8/10
Great place.
Very convenient to subway lines.
Many bars and restaurants nearby.
Temp controls worked great.
Water pressure excellent in shower.
Small room and no elevator, but this did not bother me.
Jon
4 晚旅行
10/10
Only suggestion I could make would be new pillows!
Michele
1 晚旅行
8/10
Great bargain if you are willing to travel minimally. No elevator, so walk up to rooms, which are small, but clean and efficient. Great location for visiting Chelsea.
Richard
2 晚旅行
10/10
This is a great place to stay. Great value considering NYC hotels are so expensive. I’ll be back again!
Justin
3 晚旅行
2/10
Stole my MONEY. Booked me on the wrong eve. And refused to refund me. 100 percent thievery and dishonesty. Not even sure how thats legal.
EDWARD
1 晚旅行
8/10
My first time traveling to New York and had no idea the hotel would be so small but I do understand that’s how it is at most hotels in NYC. For what it was, it did the job. It was clean and had regular hotel room accommodations. There was a ceiling fan and a working air conditioner, all I ask for. The shared bathroom was fine too, no issues.
Jonathan
2 晚旅行
6/10
There was active water damage in the ceiling, outlets coming out of the wall, tissues shoved in the brick, and the AC didn’t work well. On top of the 5 story walk up, which had dirty carpeting on the stairs, the shower wasn’t well lit and the room wasn’t very clean.
真實旅客
1 晚旅行
10/10
Very comfortable and convenient. I am happy
Rahim
1 晚旅行
10/10
Great location we had a room on the first floor with private bath. It was small but very comfortable and the location is so easy to walk all over Central and South Manhattan..
Rick
3 晚旅行
8/10
Always comfortable and friendly staff.
Teresa
1 晚家庭旅遊
10/10
Great location, clean, affordable. I love this place! I got a room with a private bathroom. Slept very well. I felt safe walking alone in the neighborhood. This is my go-to affordable NYC hotel.
Amy
2 晚旅行
10/10
Me parece que es un buen lugar para alojarse en NY. Solo tomar en cuenta que no cuenta con elevador por las maletas. Cuenta con la opción de baño privado o compartido. Volvería de nuevo.
JUAN MANUEL
4 晚旅行
2/10
Autumn
1 晚旅行
2/10
1. The room was laughable small for 2 but claimed it could accommodate 3.
2. The TV was unusable. It was mounted in a way that could neither be viewed from bed nor by 2 people on coach without broken neck. (Picture available)
3. No toilet paper! No one on duty either last night nor this morning.
4. Had to put coffee pot on floor to plug in.
John
3 晚家庭旅遊
10/10
Always a pleasant stay here. Very simple, clean, and well located
Stephen
2 晚商務旅行
10/10
Everything was absolutely fantastic. We are very lucky to find this. Super!!