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Crowne Plaza London - Docklands, an IHG Hotel

4.0 star property
Waterfront hotel with spa, near ExCeL Exhibition Centre

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crowne Plaza London - Docklands, an IHG Hotel

Property amenity
Indoor pool
Exterior
Standard Room, 1 Double Bed, Accessible | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Aerial view

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Connecting rooms available
  • Electric vehicle charging point
  • Bar
  • Spa
  • Gym
  • 24/7 front desk
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Fitness center
  • Steam room
  • Self parking
  • 24-hour room service
  • Babysitting
  • Business center
  • 24-hour front desk
For families
  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Daily housekeeping
The price is $147
includes taxes & fees
$122 per night
Dec 16 - Dec 17

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Room

Standard Room | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Hypo-allergenic bedding
Private bathroom
Shower/tub combination
Hair dryer
Coffee/tea maker
  • 269 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed, Accessible

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed, Accessible

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Hypo-allergenic bedding
Private bathroom
Shower/tub combination
Hair dryer
Coffee/tea maker
  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed with Sofa bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Hypo-allergenic bedding
Sofa bed - single
Private bathroom
Shower/tub combination
Hair dryer
  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Hypo-allergenic bedding
Shower/tub combination
Hair dryer
Bathrobes
Private bathroom
  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Minicooler)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible (Minicooler)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Shower/tub combination
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Hypo-allergenic bedding
Private bathroom
Shower/tub combination
Hair dryer
Coffee/tea maker
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed (Mini cooler)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed (Mini cooler)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Hypo-allergenic bedding
Private bathroom
Shower/tub combination
Hair dryer
Coffee/tea maker
  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds (Mini cooler)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 2 Double Beds (Mini cooler)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Hypo-allergenic bedding
Private bathroom
Shower/tub combination
Hair dryer
Coffee/tea maker
  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Hypo-allergenic bedding
Private bathroom
Shower/tub combination
Hair dryer
Coffee/tea maker
  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Hypo-allergenic bedding
Private bathroom
Shower/tub combination
Hair dryer
Coffee/tea maker
  • Sleeps 1
  • 1 Twin Bed

Similar properties

Exterior

Aloft London Excel

Pool
Pet friendly
Parking available
Free WiFi
8.8 out of 10, Excellent, (1107)
The price is $113
includes taxes & fees
$94 per night
Dec 16 - Dec 17
Aloft London Excel
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About the neighborhood

Map
Western Gateway, Royal Victoria Dock, London, England, E16 1AL

What's nearby

  • IFS Cloud Royal Docks Station - 3 min walk - 0.3 km
  • ExCeL Exhibition Centre - 5 min walk - 0.5 km
  • London Stadium - 8 min drive - 6.0 km
  • O2 Arena - 9 min drive - 6.3 km
  • Westfield Stratford City - 9 min drive - 5.9 km

Getting around

  • London City Airport (LCY) - 11 min drive
  • London (SEN-Southend) - 45 min drive
  • Stansted Airport (STN) - 46 min drive
  • Luton Airport (LTN) - 58 min drive
  • Gatwick Airport (LGW) - 69 min drive
  • Heathrow Airport (LHR) - 84 min drive
  • West Ham Station - 4 min drive
  • Limehouse Station - 6 min drive
  • Stratford Station - 7 min drive
  • Royal Victoria DLR Station - 3 min walk
  • Custom House Station - 8 min walk
  • West Silvertown Station - 14 min walk

Restaurants

  • ‪Costa Coffee - ‬6 min walk
  • ‪Sandwich & Co - ‬5 min walk
  • ‪Upper Deck Restaurant - ‬3 min walk
  • ‪Nakhon Thai - ‬6 min walk
  • ‪Warehouse K - ‬3 min walk

About this property

Crowne Plaza London - Docklands, an IHG Hotel

Crowne Plaza London - Docklands, an IHG Hotel puts you just a 5-minute drive from ExCeL Exhibition Centre and Thames River. Guests can be pampered with massages at the spa and grab a bite to eat at the restaurant. Other features of this eco-certified hotel include an indoor pool, a bar/lounge, and a fitness center. Fellow travelers love the helpful staff and breakfast. Public transportation is just a short walk: Royal Victoria DLR Station is 3 minutes and Custom House Station is 8 minutes.

Languages

English, French, Italian, Polish, Portuguese, Romanian, Spanish

At a glance

Hotel size

  • 210 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: anytime
  • Minimum check-in age: 18
  • Check-out time is 11 AM
  • Contactless check-out available

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
  • Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (12 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (GBP 25 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking on site
  • Onsite parking limited
  • Electric vehicle charging point on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) 6:30 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Babysitting (surcharge)

What to do

  • Sailing nearby
  • Windsurfing nearby

Working away

  • Business center
  • Meeting room
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Fitness center
  • An indoor pool
  • Full-service spa
  • Steam room
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Rinu. Services include massages. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Refundable deposits

  • Deposit: GBP 50 per night

Optional extras

  • Full breakfast is offered for an extra charge of approximately GBP 19.99 per person

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for GBP 30.0 per night

Parking

  • Self parking costs GBP 25 per day with in/out privileges

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the fitness facility

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
Cashless transactions are available.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Crowne Plaza Hotel London Docklands
Crowne Plaza London Docklands
London Docklands Crowne Plaza
Crowne Plaza London - Docklands England
Crowne Plaza London - Docklands Hotel London
Crowne Plaza London Docklands Hotel
Crowne Plaza Docklands Hotel
Crowne Plaza Docklands
Crowne Plaza London Docklands
Crowne Plaza London Docklands an IHG Hotel
Crowne Plaza London - Docklands, an IHG Hotel Hotel
Crowne Plaza London - Docklands, an IHG Hotel London
Crowne Plaza London - Docklands, an IHG Hotel Hotel London

Frequently asked questions

Does Crowne Plaza London - Docklands, an IHG Hotel offer free cancellation for a full refund?
Yes, Crowne Plaza London - Docklands, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Crowne Plaza London - Docklands, an IHG Hotel?
Yes, there's an indoor pool.
Are pets allowed at Crowne Plaza London - Docklands, an IHG Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Crowne Plaza London - Docklands, an IHG Hotel?
Yes. Self parking costs GBP 25 per day. Parking spots may be limited. Electric vehicle charging is available.
What are the check-in and check-out times at Crowne Plaza London - Docklands, an IHG Hotel?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 11 AM. Contactless check-out is available.
What is there to do at Crowne Plaza London - Docklands, an IHG Hotel and nearby?
Have fun with nearby activities like sailing and windsurfing. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Crowne Plaza London - Docklands, an IHG Hotel also has a steam room and spa services.
Are there restaurants at or near Crowne Plaza London - Docklands, an IHG Hotel?
Yes, there's an onsite restaurant.
What's the area around Crowne Plaza London - Docklands, an IHG Hotel like?
Crowne Plaza London - Docklands, an IHG Hotel is located on the waterfront in Newham, a short 3-minute walk from Royal Victoria DLR Station and 5 minutes' walk from ExCeL Exhibition Centre. Travelers give top marks for the hotel's prime location.

Reviews

8.6

Excellent

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Very Good

London Trip
Really nice hotel with excellent service, breakfast was amazing. Only negative was the rooms were really cold heating didn’t seem to work.
Gary P, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Chahrazed, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great Hotel in a perfect location
Excellent Hotel in a superb location, particularly for the cable car to the o2 Arena. Good friendly service, plentiful and tasty breakfast and spotlessly clean. Will definitely stay again.
Shirley, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great hotel location and friendly staff
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

P, 1-night business trip
Verified Hotels.com guest review

8/10 Very Good

Robert, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Good quality
Good quality hotel with fantastic staff. Lovely breakfast restaurant and food.
Helen Lucy, 1-night business trip
Verified Hotels.com guest review

8/10 Very Good

Comfortable but slightly dated hotel Good location
Martin, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Not the best
Unfortunately despite calling to say I wouldn’t make my room the first night my paid for non refundable room for the second night was cancelled, tried to explain to reception that I had paid in advance for both nights only to be told no room and no refund
Chris, 2-night business trip
Verified Hotels.com guest review

6/10 Good

Overpriced, poorly maintained!
Welcoming staff on arrival and check in. Lots of technical issues with the room phones, couldn’t call room service had to go downstairs to order at the reception and still got charged a delivery fee. Very annnoying. Engineer tried to fix phone. Apparently a recurring issue. No fix so had to keep going down to order room service. Breakfast was a fiasco. No one directing customers. We all sat down then got charged for breakfast that was included in our bill because inclusive breakfast was around the corner but no one told us to go there or asked if we had it. Very convenient. Argumentative restaurant staff didn’t e en listen to our explanations. Very annoyed.
Marvin, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Cheryl, 2-night trip
Verified Hotels.com guest review

6/10 Good

Chose this hotel because of the swimming pool and spa facility. Paid a premium at the time for the area. Booked on 2nd September, and got a confirmation confirming times of the pool opening etc. However, 2 days prior to my arrival got an email with a comment at the bottom saying spa and swimming pool closed for refurbishment. Now too late to change to different hotel as rates had almost tripled. Really disappointed the hotel didn’t inform at booking. There was nowhere it implied this was essential maintenance and unforeseen, so suspect wasn’t told until last minute so didn’t cancel booking.
Gabriella, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

mark, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Hotels.com guest review

10/10 Exceptional

SUSAN, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

London
Excellent service in the restaurant at breakfast, all staff very helpfyl and polite
Anthony, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

GAVIN, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Check in was easy. Room was lovely and we got a view. My phone cable had broken and reception gave me a packet with a multi charge cable for free. Shower had a good strong spray and toiletries were nice. Good hairdryer, iron and ironing board in room. Bed, pillows and duvet all really nice quality. At breakfast there was a vast array of food which all looked amazing. Will definitely be returning.
Dale, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Check in was smooth and efficient. Gustavo was very helpful, he went above & beyond to ensure I found adequate parking and that me and my family settled in. Sabrina was on hand to answer all my queries and was very helpful too. Vivien handled my check out and dealt with my additional requests quickly and efficiently.
Sheikh, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

Frank, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Very good hotel. It had good facilities and amenities, was extremely close to London City Airport and had a marvellous breakfast buffet.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful hotel, staff were excellent and the food was lovely! It is a bit tricky to get to as a bit of a walk from the nearest tube, but ideal for the EXcel Centre.
Hazel, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Corrine, 3-night trip
Verified Hotels.com guest review

8/10 Very Good

rajpal, 1-night trip
Verified Hotels.com guest review

General property information

Travelers Say
"Lovely helpful, friendly staff at reception and in the Main Restaurant for Dinner, our waiter was great, very attentive."
Reasons to Book
Onsite Restaurant/Bar & Comfortable Beds
Check-In Time
3:00 PM
Check-Out Time
11:00 AM