Staff was friendly and always willing to help. Restaurants were good, we did book 10 days in advance ( highly recommend doing so) rooms need some upgrade but overall great vacation
Elizabeth
6 晚家庭旅遊
6/10
Our room had a very unpleasant odor (think strong urine or mold). We tried to stick it out and after a few days requested to move rooms, we were told there were no rooms available (the resort was obviously not full). Not a lot of drink options. Frozen drinks were very sweet too much syrup, nothing like what I have had at other resorts. Although they did provide champagne and bloody marys. Not many fresh or consistent options, they only have one type of beer and serve only Pepsi products.
The refrigerator in the room wasn't cold (not too big of a deal). Wait staff at restaurants and bars seemed to just want to put a check in the box and were not too concerned with providing a good customer experience.
Richard
6 晚旅行
10/10
Maria Fernanda Lira
10 晚旅行
8/10
Richard
7 晚旅行
8/10
Property was very beautiful and well maintained. The staff were phenomenal and super friendly and genuine. The rooms however are quite dated and some of the fixtures werent functioning. Such as our jacuzzi for example. If you do not reserve a restaurant dinner you will be quite upset as the buffet food quality is mediocre at best and very repetitive. Pools close unreasonably early and this was the first resort i have been to where i was kicked off the beach at night just for sitting on a chair. Overall good experience but not great. Im glad i went to try it but i dont see myself going back. There are much better for the same price and alot better for a little more money.
Manuel
9 晚浪漫之旅
10/10
Amazing location
Juan A
4 晚浪漫之旅
10/10
Marion
4 晚旅行
8/10
The facilities are dated when you compare it to the other resorts that you have access to. Overall the food and service was good at all restaurants, pool was amazing. Trams come frequently, although they can get quite busy in the evenings. Adults only section gets is right by the infinity pool. Great place to spend a weekend.
2 people in our party of 11 did go home with food poisoning, so be careful what you eat.
Joanna Macy
3 晚好友同遊
10/10
DeYanna
6 晚旅行
8/10
Hôtel chic mais énorme pas trop personnalisé. Adapté à une clientèle us pas trop concernée par le gaspillage et l'écologie
Calisti
7 晚家庭旅遊
10/10
Jacqueline
7 晚旅行
10/10
Food options was incredible. Beautifully presented & delicious. The staff was very attentive. There was shows, games & activities going on all the time.
Our phone didn’t work in our room.
Lisa J
4 晚浪漫之旅
8/10
Deborah
7 晚旅行
10/10
Everything was amazing, staff were top tier
Felipe
4 晚浪漫之旅
8/10
Spacious grounds and exceptional grounds keeping
janet
9 晚浪漫之旅
8/10
Michael
4 晚旅行
10/10
Overall great service just a couple of issues with our room but everything was taking care of as soon as we reported
Jonnathan
5 晚旅行
10/10
Great place for a family vacation!
Umesh Jaikrishna
4 晚家庭旅遊
8/10
Did 2 excursions on our trip
Cazumel and the Pyramid.
Normand
13 晚好友同遊
10/10
Jose
6 晚旅行
10/10
Property was great. I much enjoyed staying there. It was a beautiful resort and having the option.I've been able to use all three resorts was excellent.The staff was outstanding