維托利亞佛羅倫斯烏納飯店

Outstanding staff

Joanna, 1 晚旅行, 2021年01月27日

Hotels.com 真實旅客評語

Worst shower in Italy so far. Too modern for our taste. Loud, all tile restaurant, breakfast area. A little further walk than we would have preferred. But fairly central and can’t beat onsite parking if you have a car and intend Any wine/Tuscany day trips. Very ‘professional’ staff (too professional, it enough hospitality for our taste). Overall good and would recommend if the above aren’t issues for the traveler.

Christian, 3 晚家庭旅遊, 2019年10月01日

Orbitz 真實旅客評語

Wonderful hotel not too far from the center of the city and train station.

Kyle, 2 晚旅行, 2019年09月26日

Hotels.com 真實旅客評語

The parking was ok, but service was good, we enjoyed it

1 晚家庭旅遊, 2019年09月15日

Expedia 真實旅客評語

Pretty courtyard with nice breakfast. Rooms have unique designs

Ab, 1 晚旅行, 2019年08月23日

Expedia 真實旅客評語

Stayed because of convenience

The overall experience was not desirable due to the facility itself. I will start off by saying the staff at the front desk was very kind and helpful and is the reason I wouldn't give Una Hotels a 1 star. With that said, the first issue was the cleaniness of the room. The carpet was really old, it looked dirty, tiles in the bathroom was missing, and there was a smelly odor from the sink. Secondly, the toilet did not flush properly and the shower did not drain properly, causing water to overflow even on low pressure. Lastly, we were not given the right amount of towels during the whole stay and our pillows in the bed were uncomfortable due to flatness and only being provided one each. In all, I give Una Hotels 2 out of 5 stars.

India, 2 晚浪漫之旅, 2019年08月19日

Hotels.com 真實旅客評語

Beautiful property. Amazing helpful staff. Only thing was the coke and wine were the same price at the bar €10 euros for two cokes was expensive. The breakfast was also really bad. It runs until half 10 and at 10 there was barely anything left. It could definitely do with a pool but overall amazing different bedrooms, loved the star lights!

2 晚浪漫之旅, 2019年08月16日

Expedia 真實旅客評語

Gorgeous space, rooms are tidy and comfortable. Staff is friendly and accomodating. Make sure you get your bus tickets as soon as possible, as it is a hike away from most attractions and it was the third day before the only ticket seller by the hotel was open when we tried to get bus tickets.

4 晚浪漫之旅, 2019年08月02日

Expedia 真實旅客評語

Unfortunately overall our experience at this hotel was disappointing. Our first room had broken and damaged light fittings and electrical socket, a bathroom in far from great condition with various missing mosaic tiles and much damage to the floors and walls. After registering our complaint, for the next night we were given a new upgraded room, which was in slightly better condition but still with clear signs of excessive wear & tear and a generally tired look and feel. It is a shame that a hotel that promised much in terms of its four stars and quirky design really failed to deliver. We have retrospectively seen negative reviews and the manager offering excuses and reasoning. The simple fact is that we could show many pictures of what we experienced and there are not any excuses. Quite simply the hotel should be given a face lift and it currently does not stand up to 4 star hotels we have experienced elsewhere.

Kyle, 2 晚浪漫之旅, 2019年07月26日

Expedia 真實旅客評語

Beautiful hotel, amazing breakfast, very clean and moden , everything was great

2 晚浪漫之旅, 2019年07月20日

Expedia 真實旅客評語