錫達貝斯特韋斯特公園飯店

I hope others may be warned from my experience before they book a room here. The front desk staff may seem professional, but they lack general hospitality. When we checked in past 9pm, due to the Covid pandemic, there weren’t many guests. Of all the rooms they gave us a room which did not have a working air conditioning unit. It would heat up the room to be configured temperature on the thermostat but it couldn’t cool down the room if you reduce the temperature. When we entered the room, the room’s temperature was set to 25 deg. It didn’t feel too hot at the time, but within 2 hours we couldn’t take it anymore. We tried to adjust the settings of the thermostat to see if it would help, but none of the settings allowed cold air to flow in. We couldn’t sleep through the night, woke up at 4 am and ended up ruining our morning. Since a good night sleep is the most critical aspect of staying in a hotel room, I considered this unacceptable for the price we paid. We were tired from our drive in to town. When I complained the next morning, he argued that I did not configure the thermostat right. We got another room the next day. While checking in, the staff said breakfast time was between 6:30 am to 9:30 am. I picked up breakfast for us on the first day at exactly 9:15 am. However on the second day, a different front desk staff said that it ends at 9 am and clearly refused to offer it to us at 9:15. I could tell that they lack hospitality and was trying to save a few bucks.

Worse service ever ... .............................. ..... ....

The check in was quick, they were clear about what was expected around covid. They changed out the hair dryer that didnt work within 20 mins of the call to the front desk, they provided extra towels without question. We felt very safe there. Pricing around the upgrade on the breakfast was confusing but the food itself was great.

We were upgraded from a standard room to a king room suite. It was lovely. Everything was very clean and we were comfortable. My only critique was the food. The hot breakfast provided the next morning was sub optimal. However, it was complementary and that was very nice. The Staff were wonderful and accommodating. We have stayed there before and would stay there again. The price was average meaning we didn’t notice a difference in price from a previous stay pre-Covid. We thought it might be less because of Covid but it wasn’t. The inn itself was very quiet and in the parking lot - fairly empty.

We are a group of musicians do a reality show during these Covid times and ROBIN at the feint desk was nothing short of brilliant!!!!

Great location if you have a car. Restaurants nearby. Only slight negative was noise from railroad on east side of building.

The bathtub was old and stained, the cinder block walls made the room feel like a prison cell. We were approached twice by homeless people begging for money. And the front desk agent was very unhelpful when an issue arose regarding our booking.

Disappointed with the condition of the room. Furniture in rough shape, paint falling off ceiling in shower, spots of mould around tub, area underneath rim of toilet bowl badly stained. Needs work and attention. It’s an interesting building, I was hoping for more. The restaurant had good service and food was done well.

This hotel was absolutely disgustingly dirty. We were given one room and went down to let the front desk know how dirty it was just to have it replaced with a filthier room. Urine and other stains on the mattresses, food caked on the walls, dirt all over the carpet, crumbs on the counter, holes in the bathroom walls.. I could go on 0/10 don not recommended whatsoever. We didn’t even stay the night, left and found a cleaner hotel.

Finger prints on headboard. Had to get new scan cards to use elevator. Denied me access. Some how did not work after a couple uses. Was checking out next day, bring things out to car. Forgot something in room and went back up and the card denied me access again into room when i have not even checked out at front counter. Good thing there was a housekeeper on aame floor to let me in or I would have to go downstairs to get access again. Elevator smelled like cigarettes. No pool access and bag breakfast only. No continental breakfast as stated and pool use.