Imagine this: the only reason we booked was the indoor pool (we have a 5 year old), and it was closed for renovation. This was not communicated to us prior to our visit. While the receptionist and manager said they were sorry, they offered no compensation beyond a bottle of wine and a cheese plate. A nice gesture, but shouldn't you inform your guests about changes to the availability of amenities? Secondly, although on hotels.com the hotel offered an option with free breakfast, I have to fight with waiters and receptionists for three days in a row, as they tried to charge us. These soured our experience.