All good except the air conditioning in room 1624 was extremely noisy .
Eric
Eric,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 9 日
Ivonne
Ivonne,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 8 日
Ayuda
En general todo bien solo que yo reservé con ustedes en categoría vip y cuando llegué al
Hotel no me lo
Hicieron válido y pasé una muy mala experiencia tuve que pagar la diferencia para estar en la
Categoría que ya había adquirido con ustedes y dijeron que era problema de la aplicación donde compré y me extrañó mucho porque siempre compro mis hoteles con ustedes y jamás había tenido problemas
Leticia
Leticia,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 3 日
robert
robert,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 27 日
Edwin
Edwin,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 5 日
Place was adorable! Food was great
Houa
Houa,4 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 5 月 31 日
Stephanie
Stephanie,7 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 5 月 31 日
The property is absolutely gorgeous with lush greenery everywhere. Rooms were spacious , clean and very comfortable. Pools were not overly crowded and they had one pool just for adults, which was nice. They have an onsite dive center, though difficult to get to this was the main reason for choosing this resort and the staff at the shop and on the boats were absolutely amazing and so much fun to be with. Tao at the excursion desk was great too. He found us an excursion that included all the activities the group wanted to do with out breaking the bank. The downside to our stay was the customer service of the front desk. They lacked basic customer service skills or simply did not care to even try to make guests happy. When there was a problem they had no desire to provide a solution or resolve the concern and when pushed they had a lack of follow through. Another minor inconvenience was they made it next to impossible to make dinner reservations (don’t even waste your time trying if you have a large party) and they would move were the buffet was without any notice. There beach area was small but that was unavoidable due to the last hurricane. So all in all this resort was a good value for the money and we would likely return but not with a large group.
Stephanie
Stephanie,5 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 27 日
Zakaria
Zakaria,7 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 26 日
Cool
Melissa
Melissa,1 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 25 日
Decepcionante
Fue un fin de semana bueno hasta que x un pequeño detalle no me gustó entregué la habitación antes de la hora y al darme cuenta que deje el clip de mis lentes y al regresar al preguntar el chico de la limpieza dice que no había nada cuando ahí se quedaron al fin no le va a servir para nada lástima x qué habla mal del personal del hotel.
Nelly G
Nelly G,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 25 日
The food was always fresh and wasn't totally the same every day. The pool was always clean. Waiters and waitresses were active. I didn't like that you had to wait until 11:00 to get a beer.
Brian
Brian,7 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 24 日
Only negative is the check in process, have to stand in heat with no welcome cocktail. Making dinner reservations was a hassle with Ms. Baza but grounds are gorgeous, food was great and the staff was awesome especially Danny Devito,
Miguel, Sophia and all the bartenders. Brian at front desk did great job. Room was clean and spacious.
The beginning was a rough start but because of the above mentioned and several others definitely turned it around for us!
We will be back!
Renee
Renee,7 晚家庭旅遊
Orbitz 真實旅客評語
10/10 好極了
2025 年 5 月 23 日
We liked the food and the staff was very friendly. We recommend it
David Patrick
David Patrick,7 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 21 日
Q en el bar y frico bar no tienen Coca-Cola sin azucar
JESUS JOVO MONTESINOS
JESUS JOVO MONTESINOS,4 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 17 日
Agradable
Isela
Isela,4 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 17 日
Babak
Babak,6 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 13 日
We liked the layout of the property and we stayed in Building 18. We liked the fact that there are "specialty restaurants" with sit down seating but the food was just okay. Sometimes the buffet dinner was better.
We did not like that the scuba shop wanted to charge us
$5 per person per day, just for a boat to come pick us up to go scuba dive every day. We felt that was odd since we were guest at the hotel. It would also be nice to get a print out of the weeks buffet theme and evening entertainment, so we could plan our week. We did upgrade to the specialty check in level but was unimpressed with Daniella's personality and charm. I never got my beach towel cards, and she never mentioned booking the specialty restaurants had to be booked with her. Everyone else was wonderful & helpful
Victoria
Victoria,7 晚好友同遊
Expedia 真實旅客評語
6/10 不錯哦
2025 年 5 月 12 日
Dixie
Dixie,5 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 12 日
Gary Lee
Gary Lee,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 11 日
Christian
Christian,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 11 日
Very convenient for scuba diving. Staff is very friendly and helpful.
James William
James William,9 晚旅行
Expedia 真實旅客評語
2/10 不太好
2025 年 5 月 10 日
Walter
Walter,7 晚旅行
Expedia 真實旅客評語
2/10 不太好
2025 年 5 月 10 日
Worst experience of my life. I would definitely avoid this place at all costs. My minor children were harassed by the managers and accused of breaking a door that they did not break, and held us hostage over some pretense when we were trying to check out and get to the airport. Everything on the property was broken, including cabanas. The walkway to the beach and there were wild animals running through an unsanitary conditions in the buffet. Most of the beach here is gone from hurricane damage and what's left is not very desirable. I've had friends stay at other resorts on the island, including the westins which provide much better value. Definitely avoid this "resort". It definitely a last resort.