There was an issue with our room availability, but staff were helpful + reassuring + sorted it quickly. It's in an excellent location, a short walk to nearby arenas, Mcdonalds, Lidl + tube stop. We had breakfast (but only because it was included free) the food on offer was ok, but the cooked is served to you + is a bit measly: 1 sausage, 1 piece of bacon, 1 hash brown, small ladle of beans, scrambled egg, tomato + mushrooms. But its London so thats probably classed as reasonable for the price they charge.
The hotel itself is crying out for refurbishment, it's very dated, tatty and dirty looking. In our room we had: a crack in the sink, fraying carpet, safe was missing the battery panel for the keypad, a kids sticker on one headboard and I'm not even sure what the white marks were on the other! There was a missing fixture of some sort from under the windowsill, a very large air con unit that didn't work and a radiator you couldn't adjust. There were holes filled in from where a rail had been removed but not painted over so you could clearly see them. There were no teaspoons or white sugar (a slight inconvenience) + the TV remote for the tiniest TV in the world didn't work as it had toothpaste in the battery section.The lifts appear to be sentient,stopping on whatever floor they decide to (they seem to favour floor 2), the numbers on the display also don't correspond at all to the floor its going past or to. It was bearable for the 1 night but we definitely wont stay again