Checked into a room which wasn’t ready. We walked in and it had not been cleaned. Was not advised about breakfast times, where restaurant was or how to access WiFi. Ordered breakfast in the room for 10.30 and went to reception to ask where it was at 10.55 and it had just left the kitchen.
Derek
Derek,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 13 日
David
David,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 24 日
Steph
Steph,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 15 日
Jamie
Jamie,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 11 日
Rio
Rio,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 8 月 10 日
will not be going back
I booked a room with 2 single beds but got 1 double bed. The room was obviously not for us at it had rose petals on the bed with happy anniversary . The food was terrible I was served a raw burger when I pointed this out I was told that was how they cook their burgers !!!!!!!!!! I think the chef would not get a job in Burger king if that is how they cook burgers
真實旅客
1 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 7 日
Alison
Alison,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 5 日
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 31 日
Great hospitality
The room was provided with complimentary biscuits and hot drinks that were really nice. The bed was very comfy and the pillows were soft too. We had a breakfast the next morning which was great. There was lots of options the hot food was heated well and the cold breakfast bits were all set up neatly.
Sarah-Jane
Sarah-Jane,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 26 日
Lovely hotel, great staff
A lovely hotel and spa, really superb staff. Lovely room, really clean and spacious. I would go back.
However, the rooms are not soundproofed so lots of door slamming and other people’s tv sounds. The spa was fine one day but then rammed the next which was not massively relaxing! (But not sure you can do much about that). I come from london and was surprised that the drinks were more expensive here than at home!
Liane
Liane,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 24 日
Anne Sofie
Anne Sofie,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 20 日
Justin
Justin,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 10 日
Patrick
Patrick,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 10 日
Patrick
Patrick,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 4 日
Colin
Colin,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 30 日
Vanessa
Vanessa,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 30 日
paul
paul,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 27 日
Regular choice to break Bristol-Scotland trips
Stayed a few times now, so evidently meets our needs. Love the breakfast. Love the pools, sauna, steam room. Love the bath, as nothing beats a bath after a 5 hour drive (the pool being closed late evening).
Visitors wanting an extensive view of the Cheshire countryside may wish to make specific room enquiries or to look elsewhere: many rooms look-out onto a wall a couple of meters away.
Paul
Paul,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 22 日
Susan
Susan,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2025 年 6 月 22 日
Michael
Michael,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 20 日
Stayed here a couple of times and it’s always been a lovely stay. Good location for Chester zoo and Cheshire oaks.
Charlotte
Charlotte,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 17 日
Malvinder
Malvinder,1 晚旅行
Expedia 真實旅客評語
4/10 一般般
2025 年 6 月 15 日
Not up to the usual standard. This was our 4th stay here and the worst so far. Booked a family room for 2 adults and 2 children. Arrived late at night to find nowhere in the room for the kids to sleep! The sofa bed hadn’t been made up. Took half an hour to get this sorted by which time kids were exhausted. Then found out no working AC in the room so it was like sleeping in a sauna. Next day had to switch rooms, again to find the room wasn’t made up for a family. Two towels for 4 people and not the usual treats they leave in the room for the kids. Staffing was very short during the whole stay with 1 person at the desk at all times, trying to sort housekeeping and answer the phones. Feels like it’s gone downhill since our previous stay last year.