I have book a non-smoking room
Once I go into the room, i can smell the smoke from cigarette.
I return to lobby and tell the staff, she just reply me the hotel is full today.
After I tell her to refund, she change another room to me.
There are two hotels of same name 15 mins apart - it would be helpful to warn people of this - to check the address carefully. It is frustrating when you have walked 15-20 mins with luggage to wrong hotel.