This hotel was a 5 star in terms of service, personal concierge(amazing job Roberto),stunning location, beautiful rooms, and well thought out spaces. Rated it a bit lower for some inconsistency in food, gorgeous bath tubs that couldn’t be filled up with hot water, and a spa that wasn’t fully operational with no communication. Although the massages were top notch(Lilia and Paloma it is a bit disappointing to pay those prices and not have a spa experience.
chantel
chantel,5 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 9 月 2 日
PETER
PETER,3 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 25 日
Recent Trip- 08/21
Good Stay- would recommend: Staff is so fantastic and hard working. Beautiful property- plenty of pool side and beach side covered cabanas. Plenty of towels with poolside and beachside employes to service the guests. Would be nice to have more variety when it comes to food options. There are activities every night- nice property to walk around at night and enjoy the space/beach.
Tonia
Tonia,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 14 日
Andrew
Andrew,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 6 日
Luis Enrique
Luis Enrique,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 30 日
真實旅客
4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 28 日
Great time with my mom celebrating her retirement. Awesome food and excellent service by all staff.
Salvador
Salvador,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 26 日
I absolutely loved everything about this resort…I couldn’t ask for anything more
Jacqueline
Jacqueline,5 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 26 日
Absolutely beautiful resort! Staff was amazing!!! We had a 10/10 experience. The only thing we experienced that was a little timely was the private check in process when you upgrade to The Reserve. Even that does not take away from the full experience at this resort.
Aracely
Aracely,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 26 日
The hotel is very beautiful with many great amenities. We were surprised at the quality of most of the restaurants and to top it all off the staff or fantastic.
I would definitely recommend this hotel to friends and family.
Vasilios
Vasilios,4 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 25 日
Everything was great would have been nice if rooms were little more soundproof.
Ernes
Ernes,4 晚浪漫之旅
Expedia 真實旅客評語
2/10 不太好
2025 年 6 月 25 日
Oh where do I start with this one. Without spending too much time on this, it was a poor experience one after the other. Unless you spend the extra money for "The Reserve" the food for lunch is terrible. The service for lunch both at the Reserve and other is extremely slow. Expect to wait for your food for at least 45 minutes to an hour and this was consistent over the 6 days we were there. We also signed up for a cooking class and told we were all set but got there and found out we were on a waiting list. This ruined our entire day because the class was at 2:00 so we didn't plan for anything else. The Junior Suite is extremely dated and small. Only one person can go into to the bathrooms to brush their teeth. The room was DIRTY. We found a former guests contact lens stuck to the wall, our other family members room had a half drunken bottle of water left from the prior guest and the towels are old, dingy and extremely warn. There were so many cosmetic issues with the room it would be too long to write. We reserved a cabana for the next day and even tipped the pool man $20.00. Turns out nothing was reserved and ended up with pool chairs without an umbrella. When I saw the pool guy, I said "this doesnt look like a cabana to me" and he just laughed it off. The staff is friendly but nobody seems to be able to give a correct answer when asked ANYTHING. You couldn't give me a free room to stay there again.
Sean
Sean,6 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 24 日
April
April,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 24 日
Carolina
Carolina,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 23 日
The staff was amazing and the food was really good.
Michael
Michael,4 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 22 日
Olivier
Olivier,7 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 22 日
El personal muy amable todos muy lindos. La comida riquisima
Pablo
Pablo,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 21 日
Very well customer service. Highly recommend and it is clean.
Adriana Jacqueline
Adriana Jacqueline,4 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2025 年 6 月 20 日
Mychel
Mychel,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 20 日
Paula
Paula,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 19 日
The property has been updated and well taken care of by the staff. Great food options and nice swim up bar. They have one of the few locations where they let you get in the water at the beach. Highly recommend giving it try.
Andrew
Andrew,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 18 日
The staff are very friendly and helpful, manuale the server he's excellent.
Toron R
Toron R,5 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2025 年 6 月 18 日
Food was good, not amazing but definitely good. Staff was exceptional! Drinks were weak, but you expect that because it’s all inclusive. Room was VERY comfortable. We would go back anytime. Absolutely worth what we paid.
Rebecca
Rebecca,4 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 18 日
The staff made our stay excellent. Everyone was so accommodating and very nice. This hotel was very clean. The service and food was great as well.