Very disappointed. This was our 3rd trip to Mexico, but the first where there was a clear language barrier. Transportation to the hotel was not clear although booked. They also tried to take us to the wrong hotel. There was Mold in the fold out bed. Our coffee machine did not work. You could not go swimming on the beach due to seaweed. I could not make reservations for Al la carte dinners ahead of time as the app says and then reservations were so limited we were eating at 9pm. There was a stomach bug or food poisoning happening as the pharmacy list for meds was long. There was no room service. I’ve never been to an all inclusive where there wasn’t room service and the whole hotel wasn’t all inclusive. Certain shows, drinks cost more money. We tried to rectify everything, but most of the staff did not speak English. The food at the buffet was mediocre. The best thing we ate all week was the Hindu food. We had a romantic dinner with lobster and it was so overcooked it was crunchy. Everywhere we went we were asked if it was a special occasion to which we said yes our 10 year anniversary. We saw banners on doors for Anniversaries, weddings, etc. ours had nothing. Which was the least of our concerns, considering. They hit you with a preservation tax upon arrival. So there were unexpected fees incurred. Our stay included 1 hour of an activity but, again, we could not find someone who spoke enough English to direct us, so that didn’t happen. Our room did have a great view!