Hotel Hacienda Paradise

Hotel with outdoor pool, near Quinta Avenida

Choose dates to view prices

Where to?

Dates

November 2025

6

December 2025

Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers

Room, Balcony | Premium bedding, in-room safe, individually decorated

Room, Poolside | Premium bedding, in-room safe, individually decorated

Tucked away near Quinta Alegría Shopping Mall and Playa del Carmen Main Beach, Hotel Hacienda Paradise by BFH offers a serene retreat. Unwind with spa services like a hot stone massage or facial, then enjoy continental breakfast at the poolside restaurant Coloretta. With free WiFi in public areas, an outdoor pool with sun loungers and multilingual staff on hand.

Very good

Popular amenities

Free breakfast
Spa
24/7 front desk
Air conditioning
Free WiFi

Main amenities (12)

Daily housekeeping
Near the beach
Restaurant
Outdoor pool
Beach towels
Room service
Spa services
Terrace
24-hour front desk
Air conditioning
Library
Front-desk safe

Feel at home (6)

Children stay free
Television
Terrace
Daily housekeeping
Blackout drapes/curtains
Premium bedding

$32 nightly

Nov 9 - Nov 10

Total with taxes and fees

Room options

Check availability for these dates

Tonight

Nov 6 - Nov 7

Tomorrow

Nov 7 - Nov 8

All rooms

1 bed

2 beds

Showing 11 of 11 rooms

Premium bedding, in-room safe, individually decorated

Double Room Standard

193 sq ft
Sleeps 2

Deluxe Room

Highlights

Individually furnished

Individually decorated

Air conditioning

HDTV

Blackout drapes/curtains

Ceiling fan

Premium bedding

Rainfall showerhead

Sleeps 3
1 King Bed

Room, Balcony

Highlights

Balcony

Individually furnished

Individually decorated

Air conditioning

HDTV

Blackout drapes/curtains

Ceiling fan

Premium bedding

323 sq ft
Sleeps 2
1 King Bed

Quadruple Room, Balcony

Very good

Highlights

Balcony

Individually furnished

Individually decorated

Air conditioning

HDTV

Blackout drapes/curtains

Ceiling fan

Premium bedding

323 sq ft
Sleeps 4
2 Double Beds

Room, Poolside

Excellent

Highlights

Yard

Individually furnished

Individually decorated

Air conditioning

HDTV

Blackout drapes/curtains

Ceiling fan

Premium bedding

377 sq ft
Sleeps 3
1 King Bed

Quadruple Room, Poolside

Highlights

Yard

Individually furnished

Individually decorated

Air conditioning

HDTV

Blackout drapes/curtains

Ceiling fan

Premium bedding

377 sq ft
Sleeps 4
2 Double Beds

Standard Room

Highlights

Individually furnished

Individually decorated

Air conditioning

HDTV

Blackout drapes/curtains

Ceiling fan

Premium bedding

Rainfall showerhead

Sleeps 2
1 Double Bed

Double Room Standard

322 sq ft
Sleeps 2

Twin Room Standard

322 sq ft
Sleeps 2

Double Room Standard

376 sq ft
Sleeps 2

Twin Room Standard

376 sq ft
Sleeps 2

Similar properties

Pool
Spa
Free WiFi
Air conditioning

$33 nightly

Nov 7 - Nov 8

Total with taxes and fees

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About the neighborhood

Ave 10 Entre Calle 20 Y 22 Norte, Playa del Carmen, QROO, 77710

What's nearby

Quinta Avenida - 2 min walk - 0.2 km
Quinta Alegría Shopping Mall - 2 min walk - 0.2 km
Playa del Carmen Main Beach - 6 min walk - 0.6 km
Mamitas Beach - 6 min walk - 0.6 km
Playa del Carmen Maritime Terminal - 19 min walk - 1.7 km

Getting around

Cancun Intl. Airport (CUN) - 49 min drive
Tulum Intl. Airport (TQO) - 97 min drive
Cozumel Intl. Airport (CZM) - 12.3 miles/19.8 km

Restaurants

‪Señor Frogs - ‬2 min walk
‪Bloody Mary Food Drinks & Rock - ‬2 min walk
‪McCarthy's Irish Pub - ‬1 min walk
‪La Vaca Gaucha - ‬2 min walk
‪Ambasciata d'Italia Ristorante - ‬2 min walk

About this property

Hotel Hacienda Paradise

Hotel Hacienda Paradise puts you in a great location, within just a 10-minute walk of Quinta Avenida and Playa del Carmen Main Beach. You can indulge in deep-tissue massages, facials, or reflexology, and Coloretta serves breakfast. This Colonial hotel also features an outdoor pool, a snack bar/deli, and a terrace. Fellow travelers love the helpful staff.

At a glance

Hotel size

- 33 rooms
- Arranged over 2 floors

Arriving/Leaving

- Check-in start time: 3 PM; Check-in end time: midnight
- Contactless check-in available
- Express check-out available
- Early check-in subject to availability
- Minimum check-in age: 18
- Check-out time is noon
- Contactless check-out available

Special check-in instructions

- Front desk staff will greet guests on arrival at the property

Required at check-in

- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18

Children

- One child (7 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding, but may not be eligible for free breakfast

Pets

- No pets or service animals allowed

Internet

- Free WiFi in public areas

Parking

- Offsite parking within 16 ft (MXN 150 per day), from 10:00 AM to 10:00 PM
- Street parking available

Other information

- Designated smoking areas

Property amenities

Food and drink

Free continental breakfast each morning 7:00 AM–11:00 AM
Restaurant
Room service (limited hours)
Snack bar/deli

Traveling with children

Children stay free (see details)
Art supplies

What to do

Beach nearby

Services

24-hour front desk
Concierge services
Tour/ticket assistance
Luggage storage
Multilingual staff
Bicycle rentals
Beach towels
Pool loungers
Pool umbrellas
Romance packages

Facilities

1 building/tower
ATM/banking
Safe-deposit box at front desk
Terrace
Library
An outdoor pool
Spa services
Colonial architecture

Accessibility

Wheelchair accessible
Well-lit path to entrance

Room amenities

Be entertained

Television
Cable TV channels

Home comfort

Air conditioning
Ceiling fan
Iron/ironing board (on request)

Sleep well

Blackout drapes/curtains
Premium bedding

What to enjoy

Individually furnished and decorated

Freshen up

Rainfall showerhead
Shower only
Free toiletries
Hair dryer (on request)
Towels

Stay connected

Laptop-friendly workspace

Food and drink

Free bottled water

More

Daily housekeeping
In-room safe
Access via exterior corridors
Guidebooks/recommendations

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including reflexology.

Dining

Coloretta - This poolside restaurant serves breakfast only. Guests can enjoy drinks at the bar.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:

A tax is imposed by the city: MXN 50.91 per accommodation, per night

Parking

Parking is available nearby and costs MXN 150 per day (16 ft away; open 10:00 AM to 10:00 PM)

Pool, spa, & gym (if applicable)

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

Boutique Paradise

Hacienda Boutique Hotel

Hacienda Paradise

Hacienda Paradise Boutique

Hacienda Paradise Boutique Hotel

Hacienda Paradise Boutique Hotel Playa del Carmen

Hacienda Paradise Boutique Playa del Carmen

Hacienda Paradise Hotel

Hotel Boutique Hacienda

Hotel Hacienda Paradise

Hacienda Paradise Boutique Hotel By Xperience Playa Del Carmen

Hotel Hacienda Paradise Boutique

Hacienda Paradise Boutique Hotel Xperience Hotels

Hacienda Paradise Boutique Xperience Hotels Playa del Carmen

Hacienda Paradise Boutique Xperience Hotels

Hotel Hacienda Paradise Hotel

Hotel Hacienda Paradise by BFH

Hotel Hacienda Paradise Playa del Carmen

Frequently asked questions

Does Hotel Hacienda Paradise offer free cancellation for a full refund?

Yes, Hotel Hacienda Paradise does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Hacienda Paradise?

Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 8:00 PM.

Are pets allowed at Hotel Hacienda Paradise?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hotel Hacienda Paradise?

No, unfortunately, but there's street parking available.

What are the check-in and check-out times at Hotel Hacienda Paradise?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Express check-out and contactless check-in and check-out are available.

Is there an onsite casino at Hotel Hacienda Paradise?

No, this hotel doesn't have a casino, but Riviera Gran Casino (8-min walk) is nearby.

What is there to do at Hotel Hacienda Paradise and nearby?

Hotel Hacienda Paradise has an outdoor pool and spa services.

Are there restaurants at or near Hotel Hacienda Paradise?

Yes, Coloretta offers poolside dining.

What's the area around Hotel Hacienda Paradise like?

Hotel Hacienda Paradise is in Downtown Playa del Carmen, a short 8-minute walk from Playa del Carmen Main Beach and 7 minutes' walk from Mamitas Beach.

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Hotel Hacienda Paradise Reviews

8.2

Very Good

8.6

Cleanliness

9.2

Location

9.0

Staff & service

7.2

Eco-friendliness

8.0

Property conditions & facilities

What guests liked

The pool area was nice and well-kept, with a pleasant spot for lounging. (3 reviews)

From real guest reviews summarized by AI.

Popular mentions

Location

Room

Breakfast

Service staff

Coffee

Bed

Bathroom

Toilet

Balcony

Live music

8/10 Very good

Jul 15, 2025

The manager Gerardo and his staff were great. For the money the hotel was a deal, pool area was nice and quiet. The lady that ran the breakfast was awesome and very accommodating. Very close to 5th Ave, upscale grocery store 2 blocks away and walmart was only a 10 - 15 minute walk.

Kevin, 4-night trip

10/10 Exceptional

Dec 22, 2024

Great place

javier, 3-night trip

6/10 Good

Jul 21, 2025

Walkable areas close to the beaches and the fifth ave. The Wi-Fi wasn’t working good enough.

Wendy, 5-night trip

6/10 Good

Jul 5, 2025

Liked the location. Did not like the breakfast. Cold toast and coffee does not make for a great morning. They need more items or should advertise as just complementary coffee and tea.

Irma, 4-night trip

8/10 Very good

Mar 22, 2025

Good times

Sotero De Gabriel, 5-night trip

10/10 Exceptional

Feb 19, 2025

Awesome

Matt, 1-night trip

10/10 Exceptional

Feb 18, 2024

Staff very helpful and kind.

Adolfo, 4-night trip

8/10 Very good

Mar 8, 2023

Wonderful breakfast and a balcony overlooking a beautiful oasis. The bed was hard, though, and no drinking water was provided.

Jean, 1-night trip

8/10 Very good

Feb 19, 2023

Included breakfast at cafe accross street. Approx 8 options. Food was good. Hotel a bit older but nice. Patio doors sticky but ac worked great and pool was cold for kids but refreshing and clean

Stacey, 7-night trip

8/10 Very good

Sep 23, 2024

It’s a good price-quality deal. All in order, except that the headboard of the bed was noisy, it was not well installed. Also, the toilet got blocked all the time. We reported those issues but apparently nothing was done. The rest was very good.

Luis Andres, 5-night trip

6/10 Good

Jun 21, 2022

Clean rooms. Comfortable bed. Pool was decent. The property is old and needs to update bathrooms, they stink most of the time. TV didn’t work properly and hair dryer was broken (they gave us a replacement after a few days). The A/C is old and kept leaking most of the time. The staff was very helpful at all times and tried to do their best to keep guests happy

claudia, 12-night trip

4/10 Fair

Jan 3, 2024

We got there for a 4 night stay. Upon arrival tv, didn’t work, air conditioning did’t work, and had no hot water. We were told maintenance would be there in 20 minutes. An hour and a half later they showed up and fixed air conditioning and half way fixed tv. We had cold showers for two days at which point we had luke warm showers. On the third day there was no propane so no hot breakfast. Location is great though. We had stayed there before and would consider again.

Rob, 4-night trip

2/10 Poor

Nov 14, 2023

Desk clerks didn’t know how to locate our reservation even with the reservation number. Door to our room stuck on floor with door only half open, had to be bumped with your shoulder to open all the way. They left their cleaning carts and other junk piled next to our room door. The grounds were in a state of disrepair and the pool needed cleaning. The desk clerks failed to mention the continental breakfast or what was included, when I ask for milk for my coffee they told me that was not included, it would be 10 pesos more. Their juice wasn’t juice, but it was included. I’ve stayed in over 20 hotels in Playa and I can say this was my worst experience. We checked out after one night and found much better accommodations for less.

Robin, 8-night trip

2/10 Poor

Dec 26, 2023

Nightmare at Playa del Carmen

We arrived at 22h to the hotel, traveling with a baby for a reservation we had previously paid. The hotel made us pay additional fees because they were a "new administration". Meanwhile, the baby was crying because she wanted to sleep and these people said either we paid or we went elsewhere. We had also requested a baby bed, which they did not have (would have been nice to know 3 months earlier when we booked the hotel). As we had a baby we had no choice but to pay. The room was horrible: broken window (which allowed mosquitos and lizards to get into the room), the floor was dirty, the sheets were stained with who knows what, the lamps did not work, there was no hot water... and the noise! There was very loud music playing until 2 am. A horrible stay and a horrible welcome from Gerardo and his team. We will not stay again here. We requested a refund from hotels.com and this hotel never answered to their calls.

Clémence, 5-night trip

6/10 Good

Nov 4, 2025

Limpieza de la habitación

MOISES ABRAHAM, 1-night trip

6/10 Good

Sep 22, 2025

Loved the property location, but the pool wasn't taking care of and for breakfast you only get toast and coffee when it says breakfast Included.

Dawn, 3-night trip

10/10 Exceptional

Aug 7, 2025

Solo falta tener estacionamiento

Rafael, 1-night trip

8/10 Very good

Aug 6, 2025

Friendly staff. Room is great. Pool seemed a bit dirty and it is not safe for kids under 4 years.

Nataniel, 1-night trip

4/10 Fair

Aug 5, 2025

1- pas de dejeuner , en faites cafe et roties froides dans un contenant metal , 2- la piscine avec son eau laiteuse louche ,la propete laisse vraiment a desirer ,jamais plus pour moi

Alain, 2-night trip

6/10 Good

Aug 1, 2025

Great budget option for the clean rooms and handy location, but noisy at night, overcrowding at breakfast and inconvenient that the pool is not available till 10am. Worth the trade off if location and budget are your priorities.

Alexandra, 11-night trip

6/10 Good

Jul 25, 2025

The photos of this property were a bit deceiving. But my main issue was with the towel replacement policies. They only replace your towels every 3 days but for my stay they never came by to replace our towels. No one asked if we needed new towels. We had to ask maintenance to take our dirty towels, and even then they only gave us one clean towel to use.

Sarah, 4-night trip

10/10 Exceptional

Jul 22, 2025

Etwas in die Jahre gekommenes Hotel in bester zentraler Lage. Preis Leistung stimmt hier und sehr nettes Personal.

Mario, 1-night trip

6/10 Good

Jul 16, 2025

Anúncio não condiz com o oferecido

A minha estadia não começou muito bem, pois fomos colocados no puxadinho dos fundos, com escada em caracol, sem varanda(como estava no anúncio, e ainda por cima perto do café que ligava o som às 07:00 da manhã. Também tivemos divergências entre o anúncio no Hotéis.com e o que realmente ofereceram em relação a limpeza diária e troca de toalhas, se não fosse a recepcionista Gaby terá sido terrível, mas ela estava sempre atenta e solícita em nos ajudar com muita simpatia.

Eliana, 4-night trip

6/10 Good

Jul 7, 2025

Cerca del centro. Pero mi habitación tenía puertas rotas. La del baño y la del mueble de la tele. Y solo nos dieron un jabón que se acabó en lavarnos las manos

Cantautor Abraham, 1-night trip