it’s quite noisy in the room indeed.
not from the square itself, but from others slamming the doors and the elevators. Yes, you can literally hear the elevators roar.
And the staff of the front desk are not particularly polite.
Benjamin
5 晚旅行
8/10
Yu Ta
8 晚家庭旅遊
10/10
Gerry
1 晚旅行
8/10
Andy Wing Hong
4 晚好友同遊
10/10
JING
10/10
Excellent housekeeping service other than the 4th of July night when no one was picking up phone calls.
真實旅客
4 晚家庭旅遊
10/10
Amanda
2 晚旅行
8/10
Nice accommodations. But in need of renovations/updates. Damp odor in room.
Eric S
4 晚旅行
10/10
Flot hotel. Så
Inger
4 晚好友同遊
8/10
Daniel
4 晚商務旅行
6/10
Nishaad
2 晚旅行
10/10
Great Customer Service. They cleaned our rooms daily, which was awesome!!!
Jaclyn
4 晚家庭旅遊
10/10
真實旅客
4 晚家庭旅遊
6/10
The hotel is definitely overrated
The room is in a poor condition
I have told to four separate employees about what is broken in the room (the door of minibar and there is no way to operate the reading light) all said they will take care of it
Well guess what 5 days later nothing was taken care of!
Very arrogant staff with no reason
Stay Actoss r the street at Tempo by Hilton much better service and rooms!
Assaf
1 晚商務旅行
10/10
Amazing 1 minute walk to Times Square. All staff inside and out front are amazing and go above and beyond. Frankie (Door Ambassador)was absolutely fantastic and always very friendly and helpful. Would absolutely recommend staying here 100%
Shivorn
1 晚家庭旅遊
10/10
The location could not have been any better.! It was amazing to be right in the heart of Times Square, Broadway, multiple metro stations, and close to Central Park. Everyone who worked there was welcoming and helpful.
Christine
4 晚家庭旅遊
6/10
Pros…Very clean! ALL the Employees were exceptional!!!! Beds were comfortable! 16th floor housekeeper was amazing! Shower was great! With good pressure.
Cons… Only One hook for bath towels (with three women that was awful) No drawers to put clothes in, so we had to keep everything in packing cubes and suitcases!! REALLY small closet! Needless to say our room felt messy having suitcases, packing cubes and toiletries all over!!
Rooms are small and with the lounge chair and a desk chair it made it smaller!!!
The power strip at the desk did not work!! Room needs more plugs by the beds! The refrigerator was full of drinks to buy but there was no room in to put our food and drinks!!
Jonel
5 晚好友同遊
10/10
Was there for a leisure trip. Got upgraded due to Marriott status which was nice. Employees were very helpful. One drawback was how insanely expensive things were, but it was New York City and that was expected.
Omayra
1 晚旅行
8/10
Manoj
1 晚家庭旅遊
10/10
John
4 晚商務旅行
10/10
My experience initially when trying to check in was horrific because I was behind parked Cara that were not moving. I finally got out of my car trying to see what was going on and the guys outside were amazing helping me get my bags out of the car. I was so thankful. From that moment on the staff was phenomenal and really made me feel so very special. The desk the team that takes your bags up to your room then down when checking out the Bartenders. All were outstanding! I would recommend this hotel to everyone but be prepared to pay for parking!!
Terri
4 晚商務旅行
10/10
Tina
2 晚旅行
8/10
Liany Leisy Ortiz
2 晚旅行
10/10
Anna
4 晚旅行
10/10
Only disappointment was a 30 dollar daily charge for drink credits that I never used.