The hotel and the rooms have been renovated. The beach is nice and no issues with availability for chairs. The food is very average, even in the à la carte restaurants. The buffet is very mediocre and to be avoided. I don’t think that the supplement for All Inclusive is worth it. There are many good and inexpensive restaurants within walking distance.
Deon
Deon,7 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年1月1日
HORIZON
HORIZON,4 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月29日
Could be so much better for the price we paid
Pros: size of rooms. Ease of access to beach and pools. good beds. the water slides are good for small kids.
Cons: Food is medium at best and sometimes just bad, and it doesn't matter if you are using the special resturantsor not. no real activities for kids. The extra activity we were reccomend to buy (dolphins in Isla Mujeres) was an 8 hour "trip" for 50 minutes of activity, and the rest of the time on the island felt like we were only there to be used as a walking credit card. though the activity was not by the hotel, it was recommended and coordinated by the staff and I would expect more honesty about it.
真實旅客
7 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月28日
Great Spot!
The staff here is so helpful and friendly! I never felt pressured by time share sales and they assisted me in many different ways. The food was great, though we wished the Sidelines Bar was open during the day. Our weather wasn't great, so finding places during heavy rains was challenging. The flag reserve system for Beach and poolside chairs is competitive, but we did get nice spots each day. Transportation to and from the hotel, arranged through Thomas Moore system was great! Luz Hernandez did an exceptional job with our room care.
Lisa
Lisa,4 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2024年12月28日
Joshua
Joshua,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月17日
Had a grewt time around the resort foing various actiivities.
sean
sean,5 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月29日
Deqa
Deqa,1 晚好友同遊
Hotels.com 真實旅客評語
2/10 不太好
2024年11月24日
Alondra
Alondra,7 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月22日
No era lo que yo esperaba en general
La atención de Wilfrido desde antes de mi visita fue excelente, me ayudó con un detalle que le solicité por ser el cumpleaños de mi hijo.
Los chicos Ángel (nombre real) en el bar de la piscina, excelente servicio y bebidas muy bien preparadas.
En el Spa, Emilio, su servicio fue magnífico.
El único punto como área de oportunidad a mejorar, son las actividades durante el dia pues el sábado no había música en la alberca ni actividades organizadas en el área de alberca, solo en una área como Kids club, pero no había mucho aforo, pues las personas buscan divertirse en el área de alberca y no encerrarse.
Por la noche, ya que es muy aburrido 😒 el sport bar en viernes, cerraba a las 10 pm y le pregunté a la chica que estaba en el lugar y me respondió que saliera a divertirme a la zona de fiesta en Cancún
Beatriz
Beatriz,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月21日
Michel
Michel,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月18日
Lindsay
Lindsay,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月27日
Royal sands
My stay was very pleasant, effortlessly checked in early by Nahomi to being escorted to my room without a sales pitch. Lots of choices for food and entertainment. The property is within walking distance to shop's. Highly recommend.
Charity
Charity,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月22日
Luís
Luís,3 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月14日
Courtney
Courtney,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月13日
We stayed with 3 kids. Very CLEAN, beautiful, safe and fiendly place. Area of the beach and pool were cleaned every single day. The food was amazing. And for kids is also big variety of food. Rooms were clean and had everything what you need dishes, papertowels, refrigerator full of beer, soda and water. They also have different activities for kids including Aqua Park. Very recommend that place for family stay!!!.
Alena
Alena,6 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年10月12日
Sandra
Sandra,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月10日
Ashkaroohi
Ashkaroohi,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月10日
jacqueline
jacqueline,7 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月9日
Food was great except for the dinner show buffet. Skip that.
Property is super clean and well maintained. We will come back !!