It was a very nice stay. We really enjoyed the great attentiveness and hospitality provided to us by all members of the staff. We really felt at home and cared for. One suggestion would be to perhaps have smart TVs in the rooms for a better experience when winding down. Other than that an excellent place and we will for sure be coming back!
真實旅客
3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月8日
Nice Property, Average Food
The hotel and the rooms have been renovated. The beach is nice and no issues with availability for chairs. The food is very average, even in the à la carte restaurants. The buffet is very mediocre and to be avoided. I don’t think that the supplement for All Inclusive is worth it. There are many good and inexpensive restaurants within walking distance.
Deon
Deon,7 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年1月1日
HORIZON
HORIZON,4 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月29日
Could be so much better for the price we paid
Pros: size of rooms. Ease of access to beach and pools. good beds. the water slides are good for small kids.
Cons: Food is medium at best and sometimes just bad, and it doesn't matter if you are using the special resturantsor not. no real activities for kids. The extra activity we were reccomend to buy (dolphins in Isla Mujeres) was an 8 hour "trip" for 50 minutes of activity, and the rest of the time on the island felt like we were only there to be used as a walking credit card. though the activity was not by the hotel, it was recommended and coordinated by the staff and I would expect more honesty about it.
真實旅客
7 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月28日
Great Spot!
The staff here is so helpful and friendly! I never felt pressured by time share sales and they assisted me in many different ways. The food was great, though we wished the Sidelines Bar was open during the day. Our weather wasn't great, so finding places during heavy rains was challenging. The flag reserve system for Beach and poolside chairs is competitive, but we did get nice spots each day. Transportation to and from the hotel, arranged through Thomas Moore system was great! Luz Hernandez did an exceptional job with our room care.
Lisa
Lisa,4 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2024年12月28日
Joshua
Joshua,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月17日
Had a grewt time around the resort foing various actiivities.
sean
sean,5 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月29日
Deqa
Deqa,1 晚好友同遊
Hotels.com 真實旅客評語
2/10 不太好
2024年11月24日
Alondra
Alondra,7 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月22日
No era lo que yo esperaba en general
La atención de Wilfrido desde antes de mi visita fue excelente, me ayudó con un detalle que le solicité por ser el cumpleaños de mi hijo.
Los chicos Ángel (nombre real) en el bar de la piscina, excelente servicio y bebidas muy bien preparadas.
En el Spa, Emilio, su servicio fue magnífico.
El único punto como área de oportunidad a mejorar, son las actividades durante el dia pues el sábado no había música en la alberca ni actividades organizadas en el área de alberca, solo en una área como Kids club, pero no había mucho aforo, pues las personas buscan divertirse en el área de alberca y no encerrarse.
Por la noche, ya que es muy aburrido 😒 el sport bar en viernes, cerraba a las 10 pm y le pregunté a la chica que estaba en el lugar y me respondió que saliera a divertirme a la zona de fiesta en Cancún
Beatriz
Beatriz,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月21日
Michel
Michel,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月18日
Lindsay
Lindsay,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月14日
Beach was very well kept
Jagvir
Jagvir,6 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2024年11月14日
It's not the Sands I remember under the Royals, most of the staff didn't speak or under stand English, except the people that have been with the Royals before the sale. The food quality wasn't the way we remember, very limited menu, same food day after day. Holiday Inn's will have to step up and get things squared away, before we return, at the price they want.
Paul
Paul,7 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年11月13日
The property was great. Service was great and food was great. I only wish they had more evening entertainment.
Jessica
Jessica,4 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年11月13日
It's a great resort for kids. The staff is also very friendly.
Kyungeun
Kyungeun,5 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年11月13日
Great resort overall, but the dining options weren’t great, and most days we couldn’t even get into one of the nicer restaurants. My only other complaint would be that there were several items that required additional money. When I go to an all inclusive, I expect all food and drinks to be included.
On the positive, beautiful property, very clean and exceptional service. We had a blast.
Charlotte
Charlotte,5 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年11月12日
We enjoyed staying at the Royal Sands. Great view. Nice pools. Excellent service