2/10 不太好
2024年7月18日
Faeces was found in shower head
We are tourists travelling in Prague for the first time for 5 days.
MY HUSBAND AND DAUGHTER AND I CHECKED IN AT THE CLOISTER INN AT KONVIKTSKA 296/14, PRAGUE ON JULY 1, 2024. WHEN I TOOK A SHOWER AT 11 PM. I FOUND SOME BAD SMELL AND STAINS ON THE SHOWER HEAD, THERE WERE SOME HUMAN FAECES STICKED TO THE SHOWERHEAD!
Because I felt very disgusting and bare at that time, I did not take pictures of the evidence immediately. I hurriedly cleaned the shower head and flush clean body. Then we informed the hotel that they changed rooms for us.
The next day, my husband and I decided to check out because we had no confidence in the hygiene of the hotel. We asked the hotel to check out and refund the room fee for the remaining 3 nights, but the hotel refused. We are very angry about this, because we paid money but didn't get reasonable service.
Could you please imagine how you will feel when you take a bath with water stained with faeces?
I have reported to Hotel.com customer service hotline, they can’t help because of the refund policy. This was a very bad experience for us in Prague!
MAY CHU VERONICA
MAY CHU VERONICA,5 晚家庭旅遊
Hotels.com 真實旅客評語