凱富套房飯店 - 芬利湖

It was very clean and followed the Covid rules.

We went to the hotel about 7:15. After a long wait, we finally checked in to both our rooms. When we went into the first room, it smelled horribly of smoke. The front desk knew. Said they tried to spray it and there were no other rooms available. When we opened the door to the second room, we were surprised to find other adults already in that room. We immediately told the front desk. They made us wait for another room which I do not believe was cleaned. It had soap on the sink and a used toilet paper roll on the floor. There was a cleaning cart in the hallway the entire stay and a cart with dirty towels by the elevator. Also, there was nothing in place since the continental breakfast was not offered. We were told there was a power outage and that’s why the rooms weren’t cleaned or ready at 7 pm.

Terrible ! Checked around 4:30 in the evening. Was assigned room 103, went to the room and the beds were stripped and linen piled on the floor. Told the front desk and went out to an event. Came back at 11:30 pm and 2 women were in my room making beds. Said it would be ready in a few minutes. Really!!! I just wanted to go to bed. Now wait on housekeeping to finish at 11:30 at night. Never had that problem when it was a Holiday Inn Express. I won’t be back!!!

The grounds were all grown up. Grass had not be cut in quite a while and weeds were everywhere. Garbage cans were overflowing and very smelly. There weren’t alot of people staying so I’m not sure why this was an issue to take care of. Carpet was ripped and repaired with tape. Our room though was clean.

Too many businesses these days are using COVID as an excuse for their incompetence. This is such a case. 1. Driving up to the property it looked abandoned. Tall grass garbage eveywhere outside. 2. Upon arrival not accommodating. No one there! Free breakfast? No, cheesy prepackaged junk food, institutional juice cup and green banana. Lobby area and dining are was closed off. Used by ownwer/manager as a playroom for her kid. 3. Did not smell clean. Cooking odor from the staff living there even though there was no food available on the premises. Glass doors, smudged every where, toilet hadn't been cleaned in ages. 4. Pool? No. Gave excuses why not opened. 5. Cable TV? If you like constant pop-ups that block the screen every few seconds. COVID regs are not an excuse for this! We drove to another hotel nearby and none of this was true! Pool open and running, Dining areas social distanced and all that.......We have been at this hotel many times before before it was rebranded.It used to be a Holiday Inn Express and was a wonderfull expirience staying there. If you like the 3rd world expirience then stay here.

Check in quick, room was big and clean and beds were comfortable. Really liked having the mini fridge with a freezer that worked. Only down sides are the shower didn’t drain well and hallway carpets needed vacuuming real bad.

We stayed over Valentines weekend. The first thing we were told checking in was there would be no maid service the next day as they were completely booked and didn't have enough staff. Ordering food was a 2 hour wait, so we just went to the restaurant ourselves. Seemed to me they had no clue how to handle a booked weekend.

It was nice.

The hotel was very clean and comfortable. Our first room had no hot water in the shower but the lady at the front desk was very pleasant and helpful. She moved us to a different room that was close so we didn't have to move our things far. My children enjoyed the pool area and breakfast was very good.

Rooms had bed bugs. Actually took a picture of the one found on the bed/pillow. We had books two rooms for two nights. My daughter had bites on her arm and leg. Still waiting in management to decide on refund. It has been a full week since checkout.