Very poor experience from check in. Was told that we had to pay for parking as we had booked through a third party even though we stayed that we were there for a wedding as well. We then found out that wedding guests didn't have to pay for parking and we have had no response to the enquiry we sent to to the parking company. It really didn't give our stay the best experience from the start which is a real shame.
P
P,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月9日
Simon
Simon,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月8日
Debra
Debra,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月3日
Tom
Tom,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月21日
Nigel
Nigel,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月20日
Jack
Jack,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月9日
Kevin
Kevin,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月8日
Tehseen
Tehseen,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月5日
Anil
Anil,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月3日
Great for a short stay!
All good for a short stay with an event at the hotel.
My room had a blocked window, so no natural light and unable to open.
Anil
Anil,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月30日
5 stare
Great night. Clean and well presented.
Sheraz
Sheraz,1 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年10月27日
Christianah
Christianah,4 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年10月22日
真實旅客
3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月10日
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月6日
On arrival i was gestured by a member of staff towards a party that were setting up for an event on the assumption that i was with them. In my opinion i can only presume this is because of my colour. Staff should be more professional and approach each guest as an individual as i found this offensive.
My room was a few doors away from members of this party who carried on the party in there room until the early hours of the morning and i didnt get to sleep until 5am. The lift in the main reception was not working all weekend , this service is not acceptable for the money i paid
Jason
Jason,2 晚商務旅行
Expedia 真實旅客評語
8/10 非常好
2024年10月2日
真實旅客
5 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月1日
Great hotel. No free parking.
The hotel was lovely. Great price vs location and came recommended.
The only downside is as a resident you have to pay £10 for parking which was not made clear on the booking.
Td
Td,1 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年9月29日
Would not stay again, very disappointing stay.
We attended an evening event here on 28th September. The only good point of our room was that the bed was comfortable.
We paid £200 for a superior room. The kettle didn’t work and the tv didn’t work, reception said they would send up a kettle and sort the tv, after 2 phone calls and over an hour wait (I’d also offered to go and collect it), it took a visit to reception for the kettle to finally be sent to our room. The tv was ignored. The bathroom shower riser rails were broken in both the bath and the tiny cubicle shower (it actually fell off the wall when I turned it on and soaked the wall and door and bathroom floor and me still fully clothed)! I decided to use the bath shower and hold it up to me instead but the tap only had scalding boiling water and no cold water coming out.
Mostly the staff were friendly and smiley but inadequately trained to problem solve efficiently. We had paid a lot of money for our drinks to be ready for our guests upon arrival at the function, but they were not ready and neither were the bottles of wine we’d pre-ordered on our tables at the function and we had to remind staff again and they took a long time to bring them out.
Our event was really lovely but I would not recommend this hotel to anyone, nor ever stay there again.
Vikki
Vikki,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月23日
Desperately needs a infrastructure update. Main reception area small and smelly. Needs new plumbing
However, staff service was very good. Surprise that a Best Western property would not be kept up.
Lily
Lily,4 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年9月18日
Arrived an hour early at 2pm and was asked to pay extra what a liberty and there was a room ready, won’t be staying again , other than that it was a ok stay , but bedding felt cheap sheets etc