I checked in online as the email prompted me in order to save time. The desk clerk insusted that i was NOT checked in. Although i told her that ive alreasy entered my credit card for incidentals and scanned in my drivers license. She said they are still obligated to do it upon arrival as well?? Ishe assured me they wouldnt charge my card twice. Well, they guess what? They did. I showed the frobt desk my card activity where tgere was 5 different charges/holds on my card for ONE night stay? Really? Upon check out, the new clerk ( former GM) called the GM to fix it. Lets hope that its fixed. The customer service of the agent was lacking.. she was so adamant and DID NOT LISTEN to the concerns of the customer. Her "as a matter of fact" attitude does not belong at the anyones front desk. Inconvenient for a sumple 1 niggt stay..amd she couldnt get that right..EVEN after I TOLD HER. She lacked humility. The staff could be a bit more friendly or get out of the service industry.
Marsha
Marsha,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 8 月 24 日
Farrah
Farrah,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 16 日
andrew
andrew,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 12 日
Dan
Dan,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 7 日
Ami
Ami,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 4 日
Kerri
Kerri,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 3 日
Great stay! We will definitely be back
We were greeted by the nicest front desk staff, quickly checked in with no waiting. The room was clean and bed was comfortable. The free breakfast was great! Also lots of juice options.
Dominique
Dominique,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 1 日
Patty
Patty,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 26 日
Gidget
Gidget,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 3 日
Mold
Bathtub has a lot of mold, gross. Some started to repair leaking window but never finished the job.
Becky
Becky,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 26 日
The staff was extremely helpful and nice
Timika
Timika,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 23 日
Brizet
Brizet,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 22 日
amazing hotel! very clean and quiet with friendly and efficient staff. Pet friendly. Good area to do an outdoor run (the street its on is a loop that goes through restaurants and hotels).
Dana
Dana,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 18 日
Great location and excellent service
Quentin
Quentin,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 17 日
Amazing stay as usual
When I visit Charlotte I always stay at Wingate because the hotel is awesome from cleanliness to their amazing breakfast. I've never had a bad experience here....ever! Thank you to the team at the front to all those in housekeeping. Just know that you are 5 stars and more!
Valerie Davis
Valerie
Valerie,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 15 日
Kristi
Kristi,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 11 日
Staff was very friendly and helpful.
Royal
Royal,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 7 日
The beds were very comfortable. Our bathroom had a broken sink. The ice machines weren’t working on our floor. Overall the stay was pleasant but they could do some repair work.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 4 日
miguel
miguel,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 3 日
Amazing
Kendrick
Kendrick,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 2 日
Staff was very friendly and attentive. Rooms clean and spacious. Beds were very comfortable. Would recommend to anyone staying in the area.
Cathearine
Cathearine,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 2 日
The hotel was very nice and clean.
dollie
dollie,1 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 6 月 1 日
The trip was great room was nice but the water took forever to heat up .
Latrice
Latrice,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 5 月 31 日
Bed was comfortable. Bathroom door stuck so bad to the floor we had to push and pull it open and close.
I told Matt about it and he became hostile and I said the door was a hazard, a fire hazard. He said he would have maintenance look at it, but he was indignant. He should not be at the front desk. The gentleman that checked us in was very professional and pleasant.